Technical Support Engineer

🕒 Maio 19

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $68.000 - $85.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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iHeartMedia

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 2008

📱 Mídia

💰 Debt Financing em 2017-02

Media • Entertainment • Advertising

iHeartMedia é a principal empresa de áudio nos Estados Unidos, alcançando 9 em cada 10 americanos todos os meses. A empresa opera mais de 860 estações de rádio em 160 mercados, oferecendo uma combinação de rádio tradicional, transmissão digital e podcasts, tornando-se a principal editora de podcasts com mais de 168 milhões de downloads e streams nos EUA. A iHeartMedia é conhecida por sua tecnologia inovadora de análises e atribuição, garantindo-lhe uma vantagem competitiva em serviços de publicidade e mídia. A empresa também organiza eventos em grande escala, como o iHeartRadio Jingle Ball Tour, reunindo grandes nomes da música e construindo parcerias sólidas, como com a National Hockey League e a MeatEater, Inc. , para produção de podcasts.

Descrição

• Available for customer service 24hr/day when on-call, as needed • Ability to travel and work with customers on-site • Install, configure, and troubleshoot hardware, software, and peripheral system components through on-site and remote support • Troubleshoot interfaces to equipment, software, or business systems using industry-standard or proprietary protocols • Edit configuration files and database data on multiple software packages as needed • Serve existing accounts by handling support tickets, planning daily schedules, investigating complaints, conducting tests, and resolving problems • Ability to communicate with customers either via ticketing system, telephone, video conferencing (MS Teams), chat or in person • Maintain good customer relations by examining feedback, identifying solutions, and suggesting workflow and system improvements • Completing reports, forms, checklists, etc., to document service and installation work • Continuous learning to keep job knowledge current by participating in educational opportunities, company-provided training, and self-directed studies

🎯 Requisitos

• Bachelor’s Degree (B.S.) or equivalent from a college or technical school in an engineering, broadcasting, computer science, or a related field • Television broadcast engineering or operations experience is a plus • Windows Fundamentals – Basic knowledge of Windows Server administration and familiarity with Windows networking concepts, including but not limited to IP addressing, DNS, Active Directory, and SMB/CIF • Scripting Skills – Some experience with scripting languages, preferably PowerShell or similar (e.g., Python, batch files) • Data/Configuration Storage - Ability to read, edit, and troubleshoot data formats such as JSON, XML, SQL, and related markup/configuration languages • Networking Fundamentals – Understanding of DNS, TCP/IP, and firewall configurations in Windows environments • Databases - Working knowledge of SQL or MongoDB database servers • Prior experience with customer issue tracking systems such as ServiceNow, Jira, Freshdesk, or TeamSupport is a plus • Cloud platform experience is a plus • valid driver's license and ability to travel internationally

🏖️ Benefícios

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!