Senior Director – Deployment, Quality Assurance

🕒 Agosto 1

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $140.000 - $200.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

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ImageTrend

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1998

🏥 Saúde

🏛️ Governo

☁️ SaaS

💰 Private equity em 2023-03

Healthcare • Government • SaaS

A ImageTrend é uma empresa de software que desenvolve um sistema operacional de inteligência para organizações de resposta a emergências, especializada em soluções para serviços de emergência médica (EMS), departamentos de bombeiros, hospitais, agências governamentais e pesquisadores. Sua plataforma inclui ePCR (relatório eletrônico de atendimento ao paciente), relatórios de incidentes de incêndio, agendamento, gestão de licenças, permissões e inspeções, planos visuais pré-incidentes, análises unificadas, interoperabilidade com prontuários eletrônicos hospitalares (EHR), funcionalidades de faturamento e ciclo de receita, CQI (melhoria contínua da qualidade) e recursos baseados em IA, como registro auxiliado por IA, captura inteligente de imagens e verificações de IA para garantia de qualidade em tempo real. A ImageTrend enfatiza o cumprimento dos padrões NEMSIS e NERIS, opera muitos repositórios estaduais de EMS e fornece serviços de implementação, treinamento e suporte 24/7 baseado nos EUA. A empresa se posiciona como parceira de agências de resposta a emergências e organizações de saúde, aproveitando o maior conjunto de dados de EMS da América do Norte para fornecer análises, benchmarking e inteligência de mercado.

Descrição

• Lead enterprise deployment operations across all product lines, including CI/CD pipeline strategy, release management, infrastructure-as-code practices, and deployment processes, ensuring secure, scalable, highly available environments and minimizing customer impact during releases and system updates • Direct and develop Deployment, Systems Engineering, Database Administration, and Quality Assurance teams to support cloud and on-premise environments, strengthen operational excellence, and ensure reliable delivery of products and services across the portfolio • Drive the transformation of the Quality Assurance function by establishing an automation-first testing strategy, expanding automated test coverage, reducing regression testing cycles, implementing staging and performance testing environments, and leveraging AI-assisted testing capabilities to improve quality, efficiency, and defect detection • Oversee internal technology operations, including business application provisioning, employee systems, networks, endpoint management, security controls, infrastructure capacity planning, cost optimization initiatives, and technology vendor relationships to support organizational performance, scalability, and security requirements • Establish and monitor operational and quality performance standards, including SLAs, SLOs, uptime, deployment frequency, change failure rates, quality metrics, testing effectiveness, incident response, and other key performance indicators to support business objectives and continuous improvement • Partner closely with Product, Engineering, Security, and Technology leadership to embed quality and reliability practices throughout the software development lifecycle, promote shift-left testing methodologies, and ensure alignment between business priorities and technology delivery • Partner with Security, Compliance, and Technology leaders to ensure infrastructure, deployment processes, and quality practices support organizational security, privacy, regulatory, and compliance requirements. • Develop and manage departmental budgets, workforce planning, organizational design, and technology investments, ensuring resources, tools, and processes effectively support business growth and operational objectives • Oversee disaster recovery, business continuity, backup, and resiliency strategies to ensure business-critical systems remain available, secure, and recoverable • Establish and evolve operating models, governance structures, decision-making processes, service ownership expectations, and accountability frameworks across Deployment and Quality Assurance functions • Foster a culture of accountability, collaboration, customer focus, innovation, and continuous improvement while mentoring leaders and team members, establishing clear ownership models, and promoting effective cross-functional partnership across Deployment, Quality Assurance, Engineering, and Product organizations • Communicate deployment, operational, and quality strategies, performance metrics, risks, roadmaps, and transformation initiatives to executive leadership and key stakeholders, providing visibility into progress, outcomes, and future opportunities • Travel to orientation, industry or company events, or other onsite meetings as required • Perform additional duties or tasks as assigned

🎯 Requisitos

• Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field, or the equivalent combination of education and relevant experience; advanced degree preferred • Strategic progressive experience leading technology organizations across DevOps, Infrastructure, Architecture, Engineering, Deployment Operations, and/or Quality Assurance, including experience in senior leadership roles, preferably within SaaS, healthcare technology, or other highly regulated software environments • Proven experience leading and developing managers, senior technical leaders, and cross-functional teams within complex technology organizations • Demonstrated success leading and scaling technical operations and quality assurance functions, including driving organizational transformation, operational excellence, reliability, and software quality initiatives • Proven experience supporting high-availability SaaS applications and mission-critical customer environments with demonstrated success driving operational reliability and platform scalability • Strong experience with cloud platforms, CI/CD pipelines, infrastructure-as-code practices, deployment operations, database administration, and modern software delivery methodologies • Working knowledge of AI-driven technologies, automation tools, and machine learning-enabled practices applicable to deployment operations, quality assurance, testing, and engineering effectiveness • Proven ability to develop and execute strategic plans, establish operational metrics, manage budgets, and lead cross-functional initiatives that support business growth and organizational objectives • Strong executive level communication, leadership, and stakeholder management skills with the ability to influence executive leadership and effectively partner across Product, Engineering, Security, Operations, and other business functions • Ability to maintain discretion when handling proprietary and confidential information • Enthusiasm for learning and expanding knowledge or skills • Strong work ethic, integrity, honesty, collaboration, and team orientation • Ability to travel as required, up to 20%

🏖️ Benefícios

• bonus • benefits • perks • community gains