Academy Support Advisor

🕒 Agosto 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $17 - $21 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 27%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Imagine Learning

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2004

📚 Educação

🛍️ Comércio Eletrônico

☁️ SaaS

💰 Private Equity Round em 2010-11

Education • eCommerce • SaaS

A Imagine Learning é uma fornecedora líder de soluções educacionais digitais para o ensino fundamental e médio (K–12), focada em melhorar os resultados de aprendizagem dos alunos. A empresa oferece uma ampla variedade de recursos, incluindo programas de currículo básico, apoio suplementar e intervenção personalizada em matérias como Artes da Língua Inglesa, Matemática e Ciências, atendendo às diversas necessidades dos alunos, incluindo multilíngues e educação especial. Com um compromisso com o desenvolvimento profissional e práticas educacionais inovadoras, a Imagine Learning visa capacitar educadores enquanto promove a aprendizagem ao longo da vida entre os alunos.

Descrição

• Uphold the vision, mission, and statement of faith of Ignite Christian Academy • Manage a high volume of daily inbound and outbound calls • Contribute to new-student acquisition and student-retention initiatives while meeting sales and enrollment goals • Help prospective families assess whether ICA meets their educational needs and communicate its value • Guide families through enrollment and onboarding processes • Serve as a primary family contact from initial inquiry through graduation or withdrawal via phone, text, or web conferencing • Communicate with families and students by phone, email, and text to support enrollment, onboarding, engagement, retention, and student success • Advise families on course selection and program or graduation pathways • Guide families on academic management, student motivation, engagement, and participation in asynchronous learning • Assist with tuition and fee payments, payment processing, and account resolution • Resolve routine questions and concerns and escalate specialized issues to the appropriate school team • Maintain documentation of family interactions, enrollment activity, follow-up needs, and student-support efforts • Navigate SIS, LMS, CRM, NetSuite, and other school technology systems • Collaborate with internal teams to provide coordinated family support • Perform other duties as assigned

🎯 Requisitos

• High School Diploma or GED required; associate or bachelor’s degree preferred • At least two years’ experience in customer service, or an acceptable combination of education and experience • Ability to work an 8 consecutive hours year-round schedule sometime between 7:00 a.m. and 5:30 p.m. Central time, Monday-Friday • Experience taking and making a high volume of calls per day • Two years’ experience working in education or with K-12 students preferred • Previous work experience with at-risk students preferred • Excellent verbal and written communication and problem-solving skills • Flexible and adaptable to change • Strong organizational and time management skills; able to handle multiple priorities with demanding time frames • Ability to work collaboratively with colleagues and staff • Willingness and ability to work flexible hours • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to provide a current Fingerprint Clearance Card or proof of application within 7 days upon hire

🏖️ Benefícios

• Multiple health, dental, and vision plans, including medical plans with zero employee premiums • 401k plan with a company match • 16 paid holidays, including 2 floating holidays and a winter shutdown from Christmas Eve through New Year’s Day • Paid Time Off • Comprehensive maternity and fertility/family building benefits • Paid bonding leave when a new child joins your family • Access to on-demand mental health resources • Life and short- and long-term disability insurance • Pre-tax savings plans • Paid volunteer time off • Professional development programs, including tuition reimbursement • Work from home opportunities that foster work/life balance • Incentive/commission/annual bonus pay may be available based on individual and/or company performance