Billing Specialist

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟢 Júnior

📊 Especialista em Faturamento

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Included Health

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

☁️ SaaS

🤝 B2B

👥 RH Tech

SaaS • B2B • HR Tech

A Included Health é uma empresa de tecnologia em saúde que oferece cuidados de saúde primários, urgentes e comportamentais personalizados, focados em empregadores e planos de saúde, através de um único aplicativo e uma rede de serviços virtuais e presenciais. Combina ferramentas impulsionadas por IA e equipes de cuidado humano para fornecer coordenação de cuidados 24/7, defesa de cobranças e reivindicações, segundas opiniões de especialistas líderes e suporte à saúde mental, com o objetivo de reduzir os custos de saúde dos empregadores e melhorar a experiência e a inclusão dos membros.

Descrição

• Generate routine customer invoices accurately and on time in accordance with contractual terms and established billing schedules. • Perform first-level invoice review to support billing accuracy across standard and recurring customer workflows. • Apply customer payments and credits accurately, and help reduce unapplied cash and open reconciling items. • Monitor customer account balances and perform routine collections follow-up on past-due invoices. • Research basic billing issues, payment discrepancies, and account questions, and escalate more complex issues as needed. • Complete client account reconciliations when needed. • Support credit memo processing and account maintenance activities in a timely and accurate manner. • Coordinate with Customer Success, Revenue Accounting, Rev Ops, Data, and other internal partners to resolve billing blockers and obtain support needed for invoicing and collections follow-through. • Review billing outputs against customer-specific rules, support files, and source data to identify inconsistencies before invoices are sent. • Maintain organized documentation of billing support, customer follow-up, and account activity to support auditability and operational continuity. • Identify recurring issues and contribute to process improvements that strengthen billing timeliness, account accuracy, and collections performance. • Complete ad hoc reporting and project requests as assigned.

🎯 Requisitos

• Bachelor’s degree in Accounting, Finance, Business, or a related field preferred. • 1-3 years of experience in billing, accounts receivable, cash application, collections, or a related finance operations role. • Experience working in a high-volume, detail-sensitive environment with recurring deadlines. • Familiarity with invoice generation, reconciliations, payment application, collections support, and issue resolution. • Strong attention to detail and ability to maintain accuracy in manual and exception-based processes. • Solid written and verbal communication skills, including the ability to follow up professionally with customers and collaborate effectively with internal teams. • Strong organizational skills and ability to manage multiple priorities in a dynamic environment. • Intermediate Excel skills and comfort working across spreadsheets and multiple systems. • ERP experience preferred; Workday experience is a plus.