Senior Data Analyst

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🕒 Outubro 6

🐊 Florida, Illinois, +4 estados a mais – Remoto

infoinfo

💵 $91.325 - $114.158 / ano

⏰ Tempo Integral

🟠 Sênior

📉 Analista de Dados

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Independence Pet Group

Independence Pet Group

1001 - 5000 funcionários

🛡️ Seguros

👥 B2C

🧘 Bem-estar

Insurance • B2C • Wellness

A Independence Pet Group é uma das maiores organizações de seguro e serviços para animais de estimação da América do Norte. A empresa apoia o seguro para mais de 800. 000 pets nos EUA e Canadá, com a missão de fortalecer o vínculo entre os animais e seus donos através de produtos e serviços inovadores. A IPG oferece uma gama abrangente de opções de subscrição, soluções turnkey para parceiros e produtos de seguro voltados para o consumidor para apoiar os pets ao longo de suas vidas. A empresa abriga várias marcas de seguros, fornecendo suporte vital e serviços na indústria de cuidados para animais de estimação.

Descrição

• Serve as a strategic analytical partner to Sales, Customer Success, Product, Finance, and teams across the organization • Deliver analytical solutions using sales, CRM, customer, campaign, product usage, and engagement data • Create reliable forecasts, dashboards, recurring reports, and actionable insights • Improve pipeline visibility, commercial performance, customer retention, product adoption, and partner outcomes • Gather reporting requirements and translate business questions into dashboards, reports, datasets, queries, metrics, and analytical models • Build, maintain, and improve dashboards and recurring reports using Power BI, Tableau, Excel, Zoho Analytics, or similar platforms • Create reusable datasets, SQL queries, and data models • Establish and document KPI definitions, calculation logic, reporting assumptions, and data sources • Design accurate, intuitive, scalable reporting assets for operational and executive audiences • Partner with Sales, Customer Success, Marketing, Product, Finance, and leadership to define analytical needs and improve decision-making • Balance recurring reporting responsibilities with ad hoc analysis and strategic initiatives • Evaluate lead management performance, including lead sources, routing, follow-up activity, aging, conversion, and pipeline leakage • Monitor sales activity, account performance, customer engagement, revenue trends, renewals, expansion, and churn • Analyze sales performance drivers, growth trends, and underperformance across accounts, customer segments, cohorts, channels, and external partners • Build and maintain customer health scoring methodologies • Analyze the customer lifecycle across acquisition, activation, engagement, adoption, retention, renewal, expansion, and churn • Analyze user activity and product engagement to support Product decisions, Customer Success planning, and customer or partner reporting • Develop customer performance scorecards for account reviews, renewal planning, and internal and external QBRs • Analyze marketing campaign performance, including reach, engagement, lead quality, conversion, cohort performance, attribution, and downstream pipeline impact • Prepare executive-ready summaries, presentations, scorecards, and reporting packages • Identify gaps in data quality, reporting visibility, customer segmentation, and metric definitions • Drive adoption of dashboards, KPIs, scorecards, and reporting processes through documentation, training, and stakeholder engagement

🎯 Requisitos

• Bachelor’s degree or higher in analytics, business, economics, statistics, finance, information systems, marketing, or a related discipline, or equivalent professional experience • A strong record of success in sales analytics, revenue analytics, business intelligence, customer analytics, marketing analytics, or a related analytical role • 5+ years of relevant experience is preferred; with demonstrated industry knowledge, analytical ability, initiative, and business impact • Strong SQL and Python skills • Experience building business dashboards and reporting solutions in Power BI or Tableau • Experience with Zoho Analytics or another CRM-connected analytics platform • Experience analyzing CRM data, sales pipelines, funnels, customer activity, and commercial performance • Strong understanding of forecasting, segmentation, conversion, retention, renewal, churn, and customer lifecycle metrics • Ability to gather business requirements and translate them into clear analytical deliverables • Excellent written and verbal communication skills, including experience presenting findings to senior leaders and non-technical audiences • High attention to detail and a strong commitment to data accuracy, consistency, documentation, and reporting quality • Relevant experience in animal health, veterinary services, pet insurance, insurance, SaaS, fintech, health technology, or similar environment highly desired • Intellectually curious, resourceful, and motivated to understand how the business works • Takes initiative, identify needs early, and move work forward without waiting for detailed instructions • Comfortable operating in an evolving, high-growth environment • Can move easily between hands-on analysis, stakeholder conversations, and executive-level communication • Able to manage deliverables while continuing to improve the underlying processes • Able to build trust by producing accurate work, communicating clearly, and following through on commitments • US travel required • Candidates in EST/CST time zones are strongly preferred

🏖️ Benefícios

• Healthcare, parental leave and opportunities for career advancements • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)

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