International Customer Support Specialist

🕒 Julho 7

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Ingredion Incorporated

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

Ingredion Incorporated (NYSE: INGR), com sede nos subúrbios de Chicago, é uma provedora global líder de soluções em ingredientes, atendendo clientes em mais de 120 países. Com receita líquida anual de quase US$ 8 bilhões em 2023, transformamos grãos, frutas, vegetais e outros materiais de origem vegetal em soluções de ingredientes de alto valor agregado para os mercados de alimentos, bebidas, nutrição animal, cervejeiro e industrial. Com centros de inovação Ingredion Idea Labs® localizados em todo o mundo e aproximadamente 12.000 funcionários, cocriamos com os clientes e cumprimos nosso propósito de reunir o potencial das pessoas, da natureza e da tecnologia para melhorar a vida.

Descrição

• Process international customer orders accurately using SAP and Salesforce. • Support customers with inquiries related to order status, shipment updates, delivery timing, and documentation. • Resolve routine order discrepancies, delivery concerns, and basic customer complaints. • Prepare export documentation, including commercial invoices, packing lists, and bill of lading instructions. • Coordinate routine international shipments with freight forwarders, brokers, and logistics providers. • Track shipments and proactively escalate delays, documentation gaps, or non-standard requirements. • Maintain accurate customer, order, and shipment data while ensuring compliance with export procedures and record retention requirements. • Participate in continuous improvement initiatives and support daily operational service levels.

🎯 Requisitos

• Bachelor’s Degree preferred. • 2–4 years of experience in customer support, logistics, export operations, or order management. • Experience with SAP, Salesforce, EDI, or similar business systems. • Knowledge of international shipping, export documentation, and logistics processes is preferred. • Strong organizational, communication, and analytical skills.

🏖️ Benefícios

• Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success. • Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. • Career Growth – Learning, training, and development opportunities, including tuition reimbursement. • Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally. • Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel.