Senior Manager, Digital Platforms – Experience

🕒 Maio 6

🏈 Alabama, Arizona, +9 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

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🟠 Sênior

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International SOS

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1985

⚕️ Seguro de Saúde

📋 Conformidade

🔐 Segurança

💰 Venture Round em 2007-12

Healthcare Insurance • Compliance • Security

A International SOS é uma líder global em serviços de saúde e segurança, dedicada a proteger e auxiliar organizações e indivíduos em todo o mundo. Com mais de 40 anos de experiência, a empresa oferece gestão abrangente de riscos de viagem, consultoria em saúde e assistência emergencial. Eles apoiam mais de 9. 000 organizações, alinhando seus programas de gestão de riscos com normas internacionais como a ISO 31030 e fornecem conselhos oportunos sobre ameaças à saúde e segurança para garantir o bem-estar dos funcionários ao viajar ou trabalhar no exterior.

Descrição

• Translate client business objectives and user experience goals into digital solution strategies and platform configurations. • Define and champion tailored digital experiences that align with both client expectations and Aspire’s platform capabilities. • Identify opportunities to enhance client value through continuous improvement and feature optimization. • Own the end-to-end delivery of digital client solutions, from requirements definition through implementation and optimization. • Lead the customization and configuration of Aspire’s digital platform across multiple channels. • Ensure solutions are delivered on time, within scope, and aligned with defined business outcomes. • Serve as a primary digital solutions partner to clients, building strong, trusted relationships. • Communicate effectively with senior client stakeholders, translating technical capabilities into business value. • Advocate for client needs while balancing scalability and alignment with global platform standards. • Partner closely with Engineering, Product, Operations, Marketing, and Project Management teams to drive successful execution. • Collaborate with Group Digital to understand platform roadmap, capabilities, and constraints. • Align internal stakeholders around solution priorities, timelines, and delivery expectations. • Lead the development of clear, actionable business requirements and user stories. • Translate complex business needs into structured platform configurations and workflows. • Ensure documentation is comprehensive, accurate, and supports scalable delivery. • Drive a culture of continuous improvement across client solutions, processes, and ways of working. • Identify opportunities to enhance efficiency, scalability, and client experience. • Contribute to the evolution of Aspire’s digital platform by surfacing insights and recommendations.

🎯 Requisitos

• High School Diploma or Equivalent Required. • 10+ years’ experience in Digital Product, omnichannel, or client solutions management in large organizations, preferably in a B2B environment • 5+ years’ experience working in an Agile environment using tools such as Jira and Confluence • Experience in travel & hospitality strongly preferred • Web experience required; API and messaging channel experience a strong plus • Knowledge of WCAG and/or PCI security processes desirable • Ability to communicate in English (verbally and written) in a polished and professional manner is required.

🏖️ Benefícios

• n/a