Care Manager – Patient Support Call Center

🕒 2 dias atrás

🌵 Arizona, California, +2 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote

💵 $22 - $23 / hora

⏳ Contrato/Temporário

🟢 Júnior

📞 Representante de Call Center

🚫👨‍🎓 Sem graduação necessária

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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IQVIA

SiteLinkedInTodas as Vagas

10.000+ funcionários

⚕️ Seguro de Saúde

🧬 Biotecnologia

🤖 Inteligência Artificial

💰 $1.000.000.000 Post-IPO Debt em 2023-05

Healthcare Insurance • Biotechnology • Artificial Intelligence

A IQVIA é líder global em análise de dados e soluções de tecnologia, dedicada a melhorar os desfechos em saúde. A empresa utiliza sua plataforma Connected Intelligence para aproveitar o poder de analytics avançado e inteligência artificial, impulsionando a inovação na área da saúde. A IQVIA foca em diversas frentes, incluindo pesquisa clínica, tecnologia e serviços de consultoria, para solucionar desafios complexos em saúde e acelerar a entrega de novas terapias aos pacientes.

Descrição

• Perform outbound calls to obtain appropriate information and document accurately. • Responsible for answering in-bound calls and assisting customers with pharmacy related services. • Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service. • Contact insurance companies for benefit investigation and coverage eligibility. • Provide prior authorizations and appeals support. • Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs. • Update job knowledge by participating in educational opportunities and training activities. • Work efficiently both individually and within a team to accomplish required tasks. • Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s. • Report ADE’s according to program policy and guidelines. • Adhere to all HIPAA guidelines.

🎯 Requisitos

• High School Diploma or equivalent • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience • Previous data entry experience (minimum three months) and ability to type 30wpm+ • Advanced ability/knowledge of all Microsoft Suite programs (Teams, Word, Excel, Outlook, etc.) and soft phone systems (WebEx, Mitel, Shoretel, etc.) • Exceptional communication skills, both written and verbal. • Must reside in the country where the job is posted.

🏖️ Benefícios

• Health insurance • Paid time off • Professional development opportunities