Senior Manager, Operations – P&C Insurance

🕒 Julho 23

🌵 Arizona, Florida, +3 estados a mais – Remoto

🌵 Arizona – Remote 🐊 Florida – Remote 🏈 Ohio – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $65 - $75 / hora

⏳ Contrato/Temporário

🟠 Sênior

⚙️ Operações

👻 Score fantasma 11%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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ISC (Integrated Specialty Coverages, LLC)

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏗️ Construção

🏨 Hospitalidade

📦 Logística

Construction • Hospitality • Logistics

A ISC (Integrated Specialty Coverages, LLC) é uma empresa dinâmica especializada em fornecer uma ampla gama de programas de seguro adaptados para diversas indústrias. Suas ofertas incluem seguro de responsabilidade civil geral, responsabilidade civil excedente e seguro de responsabilidade profissional para setores como construção, hospitalidade, marítimo, transporte rodoviário, entretenimento e mais. A ISC é conhecida por seu uso inovador de subscrição por IA para aumentar a velocidade e a eficiência da distribuição de seguros, oferecendo taxas competitivas e cobertura abrangente por meio de uma plataforma totalmente digital. A empresa foi reconhecida por sua excelência e premiada por suas conquistas no setor de seguros.

Descrição

• Oversee ISC's BPO programs end to end • Build and sustain performance-driven relationships with third-party service providers • Lead vendor onboarding and offboarding, transition planning, knowledge transfer, and contractual closeout • Maintain vendor performance scorecards and lead quarterly business reviews • Map, assess, and recommend workflow digitization, automation, outsourcing, or in-house retention • Apply Six Sigma methodology to identify defects, reduce variation, and improve BPO-delivered processes • Lead process improvement projects with quantifiable ROI and present findings to senior leadership • Ensure adoption of optimized workflows and standard operating procedures • Own monthly BPO performance reviews covering KPIs, SLAs, quality, productivity, and CX outcomes • Conduct QA audits of time studies and staffing models • Use ticketing and workflow platforms to extract performance data, track escalations, and measure resolution trends • Prepare executive-level performance dashboards and reporting packages • Identify and mitigate vendor-related operational, financial, and regulatory risks • Ensure BPO partners comply with P&C insurance regulations, data security standards, and ISC policies • Maintain vendor risk registers and drive remediation • Support business continuity planning and vendor contingency protocols • Serve as primary escalation point for BPO-originated issues and coordinate resolutions • Define escalation paths and RACI frameworks • Provide structured feedback to eliminate root causes and prevent recurrence • Partner with Finance on cost modeling, budgets, and price analysis • Collaborate with Legal and Compliance on vendor agreements • Bridge BX teams and BPO partners, translating business requirements into performance expectations • Contribute to the BX roadmap based on BPO capacity and strategic priorities

🎯 Requisitos

• Must live in Ohio, Georgia, Pennsylvania, Florida, Arizona, or Texas • Bachelor's degree in Business Administration, Operations Management, or a related field (required) • 3+ years of P&C commercial insurance experience (required) • 3–5+ years of experience in vendor management, BPO operations, procurement, or a related discipline • Proven track record negotiating complex, multi-vendor, multi-geography contracts and managing strategic vendor relationships • Experience managing vendor onboarding and offboarding, including operational transition planning • Experience overseeing outsourced teams through performance management rather than direct day-to-day supervision • Six Sigma Green Belt (required) • Six Sigma Black Belt strongly preferred; Green Belt-only candidates must demonstrate hands-on process improvement project experience • Proficiency with enterprise ticketing/workflow platforms such as Zendesk, ServiceNow, Salesforce Service Cloud, or equivalent (preferred) • Strong command of CX and operational KPIs, including FCR, AHT, NPS, CSAT, SLA adherence, and quality scores • Proficiency in Excel or Google Sheets at minimum; Tableau, Power BI, or Looker is a plus • Strong project management skills; PMP or equivalent certification is a plus • Working knowledge of BPO service models, SLA structures, and vendor governance best practices • Understanding of P&C insurance regulatory requirements, including state-level compliance, data privacy, and carrier standards • Familiarity with SOC 2, NIST, or equivalent data security frameworks • Executive-level written and verbal communication skills • Strong influencing skills and ability to hold vendor partners accountable without direct authority • Analytical and critical-thinking skills • Ability to manage multiple vendors and concurrent workstreams in a fast-paced, remote environment • Collaborative, solutions-oriented approach across Finance, Legal, Operations, and vendor leadership • Must be legally authorized to work in the United States

🏖️ Benefícios

• Bonus pay • Comprehensive medical, dental, and vision insurance • 401(k) plan with company match contribution • Paid time off • 11 company paid holidays • Employee Ownership Program • Professional development opportunities • Owner Referral Program • Work from home reimbursement for remote/hybrid roles • Canary emergency financial assistance program • Life/AD&D Insurance • Confidential Employee Assistance Program • Health Savings Account with company contribution • Short-term disability • Voluntary supplemental accident, critical illness, and hospital insurance • Employee discounts • Addition Wealth Financial Wellness Program • Various Time Off Programs