Front Office Operations Specialist

🕒 Outubro 30

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 11%

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Ivy Rehab Network

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

🏥 Saúde

🧘 Bem-estar

Healthcare • Wellness

A Ivy é uma rede em rápido crescimento de clínicas ambulatoriais de terapia física, ocupacional, fonoaudiológica e ABA de classe mundial em todo os Estados Unidos. Fundada em 2003, nossa missão é inspirar e capacitar as pessoas a viverem a vida ao máximo. Nossa rede é composta por um grupo diversificado de marcas dedicadas a proporcionar aos pacientes o cuidado excepcional, tratamento personalizado e resultados incomparáveis que merecem. Nosso investimento contínuo em novos parceiros e crescimento estratégico nutre um compromisso com nossa cultura que é centrada nas pessoas. Com mais de 580 clínicas e mais de 5.000 membros dedicados em todo o Nordeste, Meio-Atlântico, Meio-Oeste e Sudeste, operamos como Uma Ivy, impulsionados pelo nosso compromisso em oferecer um cuidado incomparável a cada indivíduo que atendemos.

Descrição

• Analyze operational and revenue cycle data to identify trends, performance gaps, opportunities, and risks • Develop, maintain, and distribute operational reports and dashboards covering front office performance, patient access, scheduling, authorizations, collections, and other key business metrics • Conduct audits and workflow reviews to assess operational effectiveness and adherence to established standards • Monitor key performance indicators and provide actionable recommendations to improve operational outcomes • Translate complex data into meaningful insights supporting decision-making and operational strategy • Coordinate and support implementation of pediatric operational initiatives across local, regional, and territory-level operations • Manage project timelines, deliverables, stakeholder communications, and action plans • Track initiative progress, identify risks or barriers, and drive follow-up • Support rollout of new programs, operational enhancements, acquisitions, and workflow changes • Facilitate project meetings and maintain accountability for deliverables and follow-up actions • Identify opportunities to improve front office workflows, operational efficiency, and patient experience • Support evaluation and optimization of front office processes • Assist in developing and maintaining operational standards, procedures, and workflow documentation • Partner with stakeholders to translate initiatives into training materials, onboarding resources, and operational workflows • Support change management through communication planning, stakeholder engagement, and implementation • Collaborate with Revenue Cycle, Clinical Operations, Front Office Operations, Infinx, Patient Experience, and other support functions • Develop presentations, scorecards, executive summaries, and leadership reporting materials • Support the Director of Front Office Operations in meetings with recaps, recommendations, and follow-up • Assist with strategic planning through project coordination, data analysis, and operational execution • Ensure visibility into progress, outcomes, and areas requiring attention

🎯 Requisitos

• Bachelor's degree (preferred) in Business Administration, Healthcare Administration, Operations Management, or a related field; equivalent experience may be considered • 3+ years of experience in healthcare operations, program coordination, project management, business operations, or a related role • Strong analytical and problem-solving skills with the ability to interpret and act on data • Demonstrated experience managing multiple priorities and projects simultaneously • Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools • Experience working with EMR or practice management systems • Excellent written and verbal communication skills • Strong relationship-building, organizational, and stakeholder-management capabilities • Ability to work independently while effectively managing competing priorities • Experience in pediatric healthcare, rehabilitation, or ambulatory care operations • Familiarity with front office operations, scheduling, patient access, authorizations, and revenue cycle workflows • Experience supporting operational improvement, process optimization, or change management initiatives • Knowledge of KPI reporting, dashboard development, and performance monitoring

🏖️ Benefícios

• Eligibility for full benefits package beginning within your first month of employment • Generous PTO (Paid Time Off) plans • Paid holidays

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