Cloud Administrator

🕒 Abril 15

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $50.000 - $64.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🖥️ Administração

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Jenzabar

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1998

📚 Educação

☁️ SaaS

🏢 Corporativo

💰 $60.000.000 Private Equity Round em 2000-04

Education • SaaS • Enterprise

A Jenzabar é uma empresa de tecnologia especializada em fornecer soluções de software inovadoras para instituições de ensino superior. Seu conjunto de produtos, incluindo Jenzabar One e Jenzabar SONIS, oferece ferramentas abrangentes para sistemas de informação estudantil, gestão de matrículas, auxílio financeiro e comunicação para melhorar a eficácia institucional e impulsionar o sucesso dos estudantes. Com foco no uso de análise de dados e IA, a Jenzabar visa otimizar operações, melhorar o engajamento e facilitar o crescimento em ambientes educacionais.

Descrição

• Monitor system health and respond to alerts and incidents • Provide Tier 1 and Tier 2 support for cloud-hosted applications and services and assist with Tier 3 troubleshooting • Lead upgrade efforts for assigned platforms (e.g., JICS, CX Clients, Campus Marketplace, Sonis) • Support SSL/Cloudflare operations, including automation and renewal tracking • Coordinate with internal and external stakeholders for upgrade planning and execution • Analyze recurring issues and propose process improvements or automation • Document upgrade procedures and contribute to operational runbooks • Support legacy systems (CX Clients, JICS/JFA) and ensure smooth transitions • Collaborate with Cloud Services teams on escalated issues and root cause analysis • Perform additional responsibilities as assigned by the Manager, Cloud Support or other Cloud Services leadership • Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate • Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight

🎯 Requisitos

• Ability to work 2nd shift EST hours (start at 1:00pm EST) • 2–3 years of experience in cloud operations or technical support • Familiarity with at least one major cloud platform (AWS, Azure, or Google Cloud Platform) • Microsoft Server administration experience (DNS, DHCP, Active Directory, IIS, Remote Desktop Services) • Understanding of networking fundamentals • Proficiency in basic scripting or automation tools (e.g., PowerShell, Bash) to improve operational efficiency • Ability to follow documented procedures and clearly document troubleshooting steps and escalations • Strong verbal and written communication skills and the ability to work collaboratively in a team-oriented environment • Willingness to learn new tools, platforms, and technologies in a fast-paced environment • Experience working withing a ticketing systems, support workflows and ticket escalation • Demonstrated understanding of system security, data privacy, and responsible access practices

🏖️ Benefícios

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance