Technical Support Specialist I

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $49.000 - $57.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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Jenzabar

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1998

📚 Educação

☁️ SaaS

🏢 Corporativo

💰 $60.000.000 Private Equity Round em 2000-04

Education • SaaS • Enterprise

A Jenzabar é uma empresa de tecnologia especializada em fornecer soluções de software inovadoras para instituições de ensino superior. Seu conjunto de produtos, incluindo Jenzabar One e Jenzabar SONIS, oferece ferramentas abrangentes para sistemas de informação estudantil, gestão de matrículas, auxílio financeiro e comunicação para melhorar a eficácia institucional e impulsionar o sucesso dos estudantes. Com foco no uso de análise de dados e IA, a Jenzabar visa otimizar operações, melhorar o engajamento e facilitar o crescimento em ambientes educacionais.

Descrição

• Provide prompt, professional technical support for Jenzabar products, troubleshooting both functional and system level issues • Analyze and resolve customer problems using SQL, logs, browser developer tools, and structured troubleshooting workflows • Prioritize multiple cases at once, balancing urgency, impact, and customer expectations • Communicate clearly with customers, peers, Cloud Ops, Product, and Engineering teams • Document findings, steps, and solutions concisely for customers and our internal knowledge base • Act as a liaison between Support and Product Development, escalating with complete and accurate context • Continuously increase your product and technical expertise through training, documentation, and hands-on learning

🎯 Requisitos

• Experience troubleshooting web applications or enterprise software • Functional knowledge of accounting principles (Accounts Receivable, Accounts Payable, General Ledger, Purchasing) AND/OR Experience working in a Business Office or similar financial operations role • Strong customer empathy and ability to remain calm, clear, and professional under pressure • Excellent prioritization skills with the ability to juggle multiple cases in a fast-moving environment • Structured problem-solving approach with attention to detail and curiosity • Clear, concise written and verbal communication • Ownership and accountability - you follow through, escalate early, and close the loop • Collaborative mindset; you work effectively with Product, Cloud Ops, peers, and leadership • Adaptability - comfortable with frequent change in tooling, process, and priorities • Bachelor’s degree in Computer Systems or a related field preferred, OR equivalent demonstrated experience such as relevant coursework or certifications (e.g., Bootcamp, Codecademy, Udemy, Coursera) • Experience working in a support desk, helpdesk, or SaaS support environment • Familiarity with HTML/JavaScript for diagnosing web issues • Ability to write and interpret SQL queries • Comfort with logs, stack traces, browser developer tools, and technical diagnostics • Familiarity with relational databases, networks, Windows/Server environments, or application servers • Experience creating knowledge base articles, guides, or documentation • Experience with Jenzabar One (J1), JICS, or Jenzabar business office modules (Accounts receivable, general ledger, payroll, etc.) • Strong functional understanding of how processes and data flow within Jenzabar products • Ability to translate campus needs into product troubleshooting

🏖️ Benefícios

• Medical Insurance • Life Insurance • Dental Insurance • Vision Insurance • PTO • Paid Parental Leave • Paid Holidays • Short Term Disability • Long Term Disability • 401K • Educational Assistance