Director, Technology Product Management

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Jones Lang LaSalle Americas, Inc.

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10.000+ funcionários

🏠 Imobiliário

🤝 B2B

💼 Consultoria

Real Estate • B2B • Consulting

Prestamos serviços imobiliários comerciais para empresas e investidores em todo o mundo, ajudando a reduzir custos, aumentar a produtividade e melhorar a sustentabilidade.

Descrição

• Ensure seamless business continuity through proactive system monitoring, rapid issue resolution, and comprehensive support for critical financial processes. • Analyse and resolve complex production issues within PeopleSoft Financial Modules, performing root cause analysis and implementing permanent fixes to prevent recurrence. • Proactively monitor system performance, data integrity, and user experience to identify and address potential issues before they impact business operations. • Respond to user-reported issues, prioritize based on business impact, and coordinate with technical teams to ensure timely resolution. • Review, test, and implement system configuration changes to optimize performance and meet evolving business requirements. • Monitor and validate scheduled processes for optimal performance and reliability. • Conduct first-level analysis of system slowdowns and failures, performing initial diagnostic assessments and root cause identification. • Partner with finance and accounting teams to understand business needs and translate them into detailed functional specifications for system enhancements. • Evaluate current system capabilities against business requirements, identifying solutions through configuration changes, customizations, or new functionality. • Analyse the technical and business impact of proposed changes, ensuring compatibility with existing integrations and workflows. • Participate in PeopleSoft enhancement initiatives, providing functional expertise during requirements, design, and testing phases. • Contribute to rollout of new modules, features, and functionality across multiple business units and geographic regions. • Create and maintain comprehensive functional specifications, system documentation, and process guides.

🎯 Requisitos

• 3-5 years supporting PeopleSoft Financial Management 9.2 in enterprise IT environment. • Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field. • Deep functional knowledge of PeopleSoft FSCM 9.2 modules with expertise in production support methodologies. • Experience with system monitoring and incident management. • SQL skills and PSQuery experience for rapid troubleshooting and data analysis. • Strong understanding of financial close processes and month-end support requirements. • Excellent communication and incident management capabilities. • Proven ability to work under pressure during critical business periods.

🏖️ Benefícios

• Professional development • Health insurance