Senior UX Strategist

Vaga não está no LinkedIn

🕒 Agosto 6

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $78.496 - $105.974 / ano

⏰ Tempo Integral

🟠 Sênior

🎨 Designer de Produto (UI/UX)

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Workforce and Community Education

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1971

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

A Workforce and Community Education é uma divisão que oferece uma ampla gama de programas de graduação e certificação, incluindo em áreas como ensino, negócios, saúde, ciências sociais, engenharia e artes. A divisão foca em treinamento e educação, oferecendo oportunidades de desenvolvimento pessoal e profissional por meio de cursos online e presenciais. Os programas atendem a uma população diversificada, incluindo veteranos militares e suas famílias, com o objetivo de aprimorar habilidades e oportunidades de carreira em várias áreas.

Descrição

• Lead end-to-end prospective student journey mapping, service blueprinting, and experience strategy initiatives across National University's digital ecosystem • Define current-state and future-state prospective student journeys, identifying friction points, unmet needs, moments that matter, and engagement, inquiry, application, and enrollment opportunities • Translate prospective student insights, institutional priorities, and business objectives into experience strategies, journey roadmaps, and prioritized recommendations • Develop experience frameworks, journey principles, and future-state vision artifacts • Partner with Marketing, Enrollment, Product, Digital, Analytics, Technology, Engineering, and Content teams • Develop and own the UX research strategy and roadmap • Lead qualitative and quantitative research, including interviews, usability testing, surveys, concept validation, diary studies, and behavioral research • Synthesize customer insights, analytics, market research, competitive analysis, and voice-of-the-customer findings into strategic recommendations • Establish UX research standards, repositories, tools, governance, and knowledge-sharing practices • Manage research vendors, participant recruitment, research operations, budgets, and external partnerships • Lead design thinking workshops, customer journey workshops, ideation sessions, and cross-functional innovation initiatives • Gather, synthesize, and prioritize business, customer, and technical requirements • Develop future-state journey concepts, service blueprints, experience frameworks, and innovation proposals • Research emerging trends in customer experience, AI, higher education, and digital innovation • Influence digital product and experience roadmaps through evidence-based experience decisions • Provide leadership through influence and expertise as an individual contributor

🎯 Requisitos

• Bachelor’s degree in marketing, Business, Analytics, Statistics, Human-Computer Interaction, or a related field • 6–8 years of experience in UX Strategy, UX Research, Service Design, Customer Experience, or Product Discovery • Experience leading journey mapping, customer research, design thinking workshops, requirements gathering, and cross-functional facilitation • Experience managing research vendors and UX research platforms • Strong portfolio demonstrating user-centered design across complex digital ecosystems • Deep expertise in qualitative and quantitative research methodologies, customer discovery, experience strategy, and human-centered design principles • Strong experience translating customer insights, behavioral data, and business objectives into strategic recommendations, journey roadmaps, and experience investments • Advanced facilitation, storytelling, and stakeholder management skills • Expertise in journey mapping, service blueprinting, experience ecosystems, design thinking, and innovation frameworks • Ability to synthesize customer research, market intelligence, competitive analysis, and business priorities into actionable strategies • Demonstrated ability to influence senior leaders and cross-functional teams through customer insights and evidence-based recommendations • Experience developing future-state vision artifacts, experience principles, opportunity frameworks, and strategic roadmaps • Familiarity with UserTesting, Userlytics, Dovetail, Miro, Figma, Qualtrics, or similar tools • Strong understanding of experimentation frameworks, behavioral analytics, conversion optimization, and data-informed experience design • Solid understanding of accessibility (WCAG), responsive design principles, content strategy, and digital experience best practices • Exposure to AI, personalization, emerging technologies, and digital innovation trends • Strategic mindset balancing long-term vision, customer needs, organizational objectives, and execution realities • Exceptional written, verbal, and presentation skills • Ability to work independently, lead through influence, navigate ambiguity, and build partnerships across a diverse and matrixed organization • Demonstrated commitment to accountability, continuous improvement, collaboration, and customer-centered decision-making • Up to 10% travel

🏖️ Benefícios

• Comprehensive well-being benefits for you and your family • Competitive pay and benefits packages • Development and advancement opportunities • Remote-first work perks • Supportive academic and work environment