Director, Payments – Risk Operations

🕒 Maio 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $180.000 - $200.000 / ano

⏰ Tempo Integral

🔴 Especialista

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Boulevard

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

💄 Beleza

🧘 Bem-estar

SaaS • Beauty • Wellness

A Boulevard é uma plataforma líder em experiência do cliente, projetada para empresas de autocuidado baseadas em agendamento, como clínicas estéticas, salões de beleza, spas, barbearias e salões de manicure. Com foco em aprimorar o engajamento do cliente e a eficiência empresarial, a Boulevard oferece um conjunto abrangente de soluções, incluindo auto-agendamento, perfis de clientes, programas de fidelidade, sistemas de pagamento e ferramentas de marketing. A plataforma apoia mais de 30. 000 profissionais de autocuidado, otimizando agendamentos, relatórios e operações de ponto de venda. A Boulevard pretende elevar a experiência de autocuidado por meio de tecnologia inovadora, capacitando profissionais e encantando clientes igualmente.

Descrição

• Own the full lifecycle: onboarding, pricing, underwriting, monitoring, disputes, and support. • Define and operate against core metrics: approval rates, loss rates, false positives, time-to-decision. • Build a highly instrumented, scalable system with clear feedback loops — including monitoring for decision quality, and failure modes — and drive continuous improvement. • Reimagine the payments operations stack as an AI-native system, where humans manage exceptions, not volume. • Build and deploy agent-based workflows, LLM-assisted investigation tools, and real-time decisioning at scale. • Continuously raise the bar for what AI-forward operations looks like in a PayFac context. • Partner with Product and Engineering to ship internal AI tooling that compounds over time, as well as select external vendors. • Own portfolio-level losses, balancing growth, protection, and customer experience. • Thoughtfully evolve Boulevard's risk appetite and control frameworks in partnership with the GM Fintech. • Design and refine underwriting and monitoring strategies; proactively identify and address emerging risks. • Ensure adherence to applicable regulations, card network rules, and PayFac requirements. • Partner with Legal and Compliance to maintain strong control frameworks, audits, and reporting. • Manage relationships with acquirers, processors, and banking partners; represent Boulevard credibly in external risk discussions. • Serve as the central accountability point for Payments Operations across Product, Engineering, CX, Sales, and Finance. • Translate operational insights into product and policy improvements. • Lead a high-performing team across underwriting, risk, and compliance ops — evolving from manual processing to system oversight and exception handling.

🎯 Requisitos

• 10+ years in operations, with 7+ years in payments, fintech, and/or risk; significant PayFac experience strongly preferred. • Demonstrated success building AI-native decisioning systems — agent workflows, rules engines, ML-assisted approaches — that improved outcomes. • Deep expertise in payments, acquiring, and/or risk underwriting, fraud, chargebacks, and transaction monitoring. • Proven track record of owning portfolio-level performance with clear accountability for loss rates, approval rates, and operational efficiency. • Proven ability to lead operational evolution — moving teams from manual workflows to system oversight. • Senior-level experience engaging with external partners (acquirers, processors) and cross-functional partnerships across Product, Engineering, Legal, and Compliance.

🏖️ Benefícios

• 401(k) match plus dental, medical, vision, and life insurance. • Flexible vacation day policy. • Fully remote with a work from home stipend every month. • Family planning resources and specialized support programs. • Equity: get ahead on the ground floor and grow with Boulevard. • Boulevard Bucks Learning and Development program allows employees to explore businesses in the market we serve.