Patient Service Representative – Billing

🕒 3 dias atrás

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Midi Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Conheça a Midi: a única plataforma de saúde virtual focada na saúde feminina na meia-idade. Nosso cuidado é desenvolvido por especialistas de renome mundial em perimenopausa, menopausa e mais. Tudo o que fazemos serve à nossa missão: ajudar as mulheres a se sentirem fortes e saudáveis durante um capítulo crítico de suas vidas e carreiras.

Descrição

• Serving as the primary contact for patients, ensuring effective communication. • Collaborating with clinical teams to verify insurance coverage and benefits before telehealth appointments. • Assisting patients in understanding financial obligations and payment options. • Utilizing Zendesk to promptly and professionally resolve patient billing inquiries. • Participating in audits to detect billing discrepancies and trends affecting patient and cross-departmental billing. • Contributing to cross-functional initiatives to improve patient experiences and optimize billing processes. • Assisting patients with verifying information, scheduling appointments, and updating Electronic Health Records (EHR). • Managing intake procedures, including healthcare and insurance forms, and collecting payments. • Adhering to organizational and regulatory guidelines to safeguard patient privacy and safety; safeguarding patient Protected Health Information (PHI) to maintain privacy.

🎯 Requisitos

• 2-5 years providing a best-in-class patient/customer experience • 1-2 years of billing experience (preferred) • 2 years of Zendesk experience • 2 years of EMR (Athena preferred) experience • 2 years of Google Workplace experience (required) • Strong, professional verbal and written communication skills • Requires a strong, reliable internet connection and a quiet, distraction-free workplace

🏖️ Benefícios

• Compensation = $23/hr, full-time non-exempt • Opportunity to join a growing start-up at the ground level • Health, dental, vision and paid time off • 100% remote environment, Midi laptop and work-from-home stipend