Sales Support at JoomPro

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Joom

SiteLinkedInTodas as Vagas

eCommerce • Marketplace • B2B

A Joom é um grupo internacional de empresas de e-commerce, fundado em junho de 2016 em Riga, na Letônia. A empresa se expandiu globalmente, com sede em Lisboa, Portugal, e escritórios na China, Hong Kong, Brasil, Estados Unidos e Alemanha. A Joom opera diversas frentes de negócio, incluindo o Joom Marketplace, que ajuda consumidores a economizar online e oferece aos parceiros soluções de fornecimento multiorigem e logística global. Outros empreendimentos incluem a Onfy, um marketplace farmacêutico online na Alemanha; o JoomPro, uma plataforma B2B para importação de produtos da China; e o Joom Pulse, uma plataforma de dados que oferece analytics e recomendações para sellers de marketplace. A Joom busca aproveitar a tecnologia para tornar o comércio global simples e eficiente.

201 - 500 funcionários

Fundada em 2016

🛍️ Comércio Eletrônico

🏪 Marketplace

🤝 B2B

Descrição

• Support clients and sales executives throughout the post-sales stage: handling inquiries, tracking the fulfillment of deal terms, and assisting with operational issues. • Independently handle routine and standard client cases; escalate more complex issues to a manager when needed. • Collaborate with both internal teams (logistics, finance, legal, support) and external clients. • Work with CRM systems and task management platforms: set and monitor tasks, track progress, and keep statuses updated. • Double-check calculations and commercial terms. • Ensure accuracy in documentation and post-sale operations such as delivery and payment tracking. • Negotiate order retention with clients to prevent cancellations.

🎯 Requisitos

• At least 2 years of experience in sales operations or B2B deal support • Possesses excellent communication skills • Capable of independently resolving routine operational tasks, structuring their work, and involving other team members when needed. • Proficient in using CRM systems and Excel. • Detail-oriented, structured in thinking, and comfortable working with high volumes of operational data at a fast-paced environment. • Fluent in Portuguese and speaks English at an Intermediate level or higher

🏖️ Benefícios

• Competitive compensation: fixed monthly fee paid via service contract (PJ) • Remote-first flexibility: work from anywhere in Brazil, with flexible hours and clearly defined responsibilities • International collaboration: work closely with teams across Brazil, Portugal, China, and Europe • Growth opportunities: potential for long-term collaboration and transition to full-time employment (CLT), based on mutual fit and business needs