Project Manager, Client Implementation – Onboarding

🕒 Maio 12

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $100.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

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Jump

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2021

⚽ Esportes

☁️ SaaS

🤝 B2B

Sports • SaaS • B2B

A Jump é uma plataforma de experiência de fã de ponta a ponta dedicada à indústria esportiva. A empresa se especializa em ajudar clubes esportivos a aumentar sua receita criando relacionamentos duradouros com os fãs. A Jump fornece soluções de software abrangentes, incluindo venda primária de ingressos e aplicativos e sites de fãs com marca própria, para gerenciar inventário, controle de acesso e otimizar a experiência do torcedor. Tendo colaborado com mais de 70 equipes de grandes ligas como NBA, NHL, NFL, MLS e MLB, a Jump é construída especificamente para atender às necessidades únicas de equipes esportivas e seus torcedores. A plataforma visa expandir as bases de fãs, aumentar a receita por fã e melhorar o engajamento dos torcedores em eventos ao vivo.

Descrição

• Lead client implementation projects end-to-end, owning timelines, scope, risks, and stakeholder communication from kickoff through go-live • Build and maintain detailed project plans, status trackers, and documentation across all active accounts • Run client meetings and internal syncs, capture decisions and action items, and drive follow-through • Coordinate cross-functional execution across engineering, product, and customer success, unblocking issues and escalating where needed • Surface risks, blockers, and timeline shifts early and clearly to clients and internal leadership • Compile status reports for clients and internal stakeholders on a regular cadence • Keep project management tools (Linear, Notion, etc.) accurate and current as the source of truth for your accounts • Serve as the primary point of contact for a subset of clients during implementation, owning the relationship from kickoff through launch • Build trust with client stakeholders by understanding their business, anticipating needs, and proactively driving outcomes • Manage client requests and questions directly during implementation, partnering with internal teams when deeper technical or product input is needed • Translate client feedback and feature requests into well-documented requirements for product and engineering • Lead a clean handoff to the account management team post go-live, ensuring all relevant context, configurations, open items, and client nuances are documented and transferred • Become a deep expert in Jump's platform configuration and admin tooling, capable of independently scoping and validating client setups • Configure client environments and review configurations done by others to ensure quality and consistency • Serve as an internal resource on what the product can and can't do, and how to get the most out of it for different client use cases • Identify and lead improvements to implementation playbooks, templates, and tooling • Use AI tools to streamline routine work like meeting summaries, status updates, and documentation

🎯 Requisitos

• 4+ years of experience in implementation, project management, or client services, ideally including ownership of enterprise client relationships • Track record of running multiple complex implementations in parallel and delivering on time • Experience as a primary client POC during implementation, with strong instincts for when to push, when to absorb, and when to escalate • Strong written and verbal communication skills, with the ability to translate between technical and non-technical audiences • Comfort going deep on product configuration and admin tooling, and explaining technical concepts clearly to clients • Detail-oriented with excellent organizational habits and a high bar for documentation accuracy • Comfort with technology and a strong interest in using AI tools to work more efficiently • Collaborative mindset and a strong sense of ownership

🏖️ Benefícios

• Remote first • Competitive salary and equity • Flex PTO policy • 401(k) • Generous medical, dental and vision plans • 16 weeks paid parental leave for primary and secondary caregivers • $1,000 reimbursement for work-from-home tech setup • $1,000 reimbursement for learning and development • Company-paid sustainability subscription to ensure carbon neutrality is maintained for employee activities, such as travel