B2B Account Manager

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Kandu

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🔧 Hardware

🔬 Ciência

🤝 B2B

Hardware • Science • B2B

A Kandu é uma empresa de neurotecnologia e recuperação de AVC formada a partir da fusão da Neurolutions com a Kandu Health, que combina um dispositivo de interface cérebro-computador aprovado pelo FDA (IpsiHand®) com serviços personalizados de telessaúde e navegação ambulatorial. A empresa oferece programas de reabilitação clinicamente validados, baseados em casa, e coordenação de cuidados para sobreviventes de AVC, além de parcerias com sistemas de saúde e pagadores para reduzir reinternações e melhorar os resultados funcionais. A Kandu foca em traduzir terapias BCI apoiadas por pesquisas em cuidados pós-agudos acessíveis para ajudar pacientes a recuperarem mobilidade e independência.

Descrição

• Act as a key CX contact for inbound provider inquiries, including questions, issue resolution, and support needs • Deliver timely and effective facility, patient, and physician support, ensuring a high-quality experience • Coordinate IpsiHand training sessions with Patient and Clinical partner • Ensure providers have access to training materials and resources • Partner with account owners and internal teams to ensure continuity and alignment across accounts • Manage and track the patient pipeline within the B2B funnel, ensuring timely progression from referral through treatment • Support VA pipeline management, ensuring accuracy, compliance, and forward momentum • Conduct SDR account reviews to identify pipeline gaps, risks, and opportunities • Collaborate with SDR teams on repeat prescriber development ('hunting') within existing accounts • Partner with B2B team to coordinate screening events with patients • Manage RMA (Return Merchandise Authorization) workflows, including tracking, resolution, and communication • Partner with B2B team on delivering EEG screening results for Centers of Excellence (CoEs) • Facilitate medical record collection to ensure timely case processing • Provide hands-on patient support, guiding patients through onboarding and treatment processes • Consolidate and prepare data for business reviews, highlighting key insights and performance trends • Track KPIs across pipeline stages, provider interactions, and operational workflows • Identify inefficiencies and recommend process improvements to enhance CX and operational performance

🎯 Requisitos

• Bachelor’s degree in Business, Healthcare Administration, or related field (or equivalent experience) • 3+ years of experience in customer experience, account support, healthcare operations, or similar roles • Experience supporting B2B healthcare or medical device environments • Strong organizational skills with the ability to manage multiple workflows simultaneously • Excellent communication and problem-solving skills • Familiarity with medical records, EEG coordination, or clinical workflows (preferred) • Experience with CRM tools (e.g., Salesforce) and pipeline tracking (preferred) • Analytical experience with data consolidation and reporting (preferred)

🏖️ Benefícios

• Competitive Compensation ($64,000-$76,000 + Stock Options) • Insurance (Medical/Dental/Vision) • 401(k) with company • Unlimited PTO & Holidays • Life Insurance, LTD and STD • Remote work desk allowance