Managing Director, Strategic Account

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Karbon

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🏢 Corporativo

🤝 B2B

💰 $66.000.000 Series B em 2022-02

SaaS • Enterprise • B2B

Karbon é uma plataforma líder de gerenciamento de práticas colaborativas, projetada especificamente para escritórios de contabilidade. Ela melhora a visibilidade e o controle das operações da empresa, automatiza tarefas e padroniza processos para aumentar a eficiência e a produtividade. Karbon integra inteligência artificial para automatizar tarefas, acelerando fluxos de trabalho e fortalecendo a colaboração da equipe. A plataforma oferece funcionalidades como colaboração em equipe, automação de fluxos de trabalho, gerenciamento de projetos e gerenciamento de e-mails, juntamente com soluções de gerenciamento de clientes e documentos. A plataforma atende desde pequenas a grandes empresas e corporações, incluindo private equity e fusões e aquisições, proporcionando segurança de nível empresarial, um portal para clientes, assinaturas eletrônicas e integrações com aplicativos populares. Karbon visa unir equipes de contabilidade em uma única plataforma, melhorando a colaboração e a eficiência operacional. Projetado para economizar recursos e tempo, o software afirma economizar, em média, 18,5 horas semanais por funcionário, de acordo com pesquisas com clientes. Com foco em automação, conectividade e controle, Karbon se destaca consistentemente como um líder em software de gerenciamento de práticas contábeis.

Descrição

• Serve as the single point of accountability from the POC to full deployment and beyond. • Drive and govern the master project plan across: Onboarding & Configuration, Training & Enablement, Data Migration, Integration, Rollout Execution, Support, and Reporting. • Chair weekly program stand-ups, steering committee sessions, and executive check-ins. • Own risk identification, escalation, and resolution. • Act as the primary executive-level contact for the strategic customer stakeholders throughout the engagement. • Build trust and alignment with project sponsors, operations leads, and office champions. • Navigate competing priorities, stakeholder ambiguity, and scope discussions with clarity and confidence. • Represent Karbon's capabilities, roadmap, and commitment with credibility at every level of the customer’s organization. • Lead and coordinate a cross-functional Karbon team including: Project Management, Implementation, CS, Training, and Support, with collaboration across Product and Engineering. • Ensure clear role ownership and handoffs across the multi-office implementation for the POC and all elements of Phase II. • Identify and resolve resource gaps as the program scales through the June–August high-volume rollout window for the POC and Phase II. • Deliver Go-Live for all offices by the target date, with users trained, data migrated, and integrations validated and converted to Phase II. • Maintain a live risk register and ensure confidence levels across nine identified program risks remain within acceptable thresholds. • Drive post-go-live health reporting through Fall 2026, producing the POC wrap-up deliverable for executive review. • Define what POC success looks like and position the engagement for conversion to a full commercial deployment.

🎯 Requisitos

• 10+ years of experience leading complex enterprise SaaS implementations or customer success programs, with P&L or program-level accountability. • Demonstrated success managing multi-workstream deployments with 100+ end-user locations, tight deadlines, and senior customer stakeholders. • Strong command of project governance: risk management, dependency tracking, milestone reporting, and executive communication. • Experience directly leading and managing cross-functional teams, with full people management authority over implementation, CS, training, and support functions. • Track record of navigating ambiguous, high-stakes situations and making sound decisions under pressure. • Exceptional communication skills - equally effective in a steering committee with a strategic customer and an internal team stand-up.

🏖️ Benefícios

• Flexible Time Off with an encouraged 4 weeks use per year • Company paid medical for you and eligible spouse/partner and dependents • Paid dental and vision and eligible spouse/partner and dependents • 401(k) with company matching • Flexible Spending Account • Up to 8 weeks paid parental leave • Work-from-home stipend