Relationship Manager

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🕒 Julho 11

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Keter Environmental Services

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

💼 Consultoria

🏥 Saúde

🏭 Manufatura

💰 Private Equity Round em 2021-11

Consulting • Healthcare • Manufacturing

A Keter Environmental Services é uma fornecedora de soluções de gestão de resíduos e reciclagem orientadas por dados, voltadas para ajudar empresas a alcançar suas metas de sustentabilidade e ESG. Oferecem serviços personalizados habilitados por tecnologia que analisam fluxos de resíduos para otimizar a reciclagem e reduzir custos, garantindo a conformidade com as regulamentações. A Keter opera em diversos setores, incluindo manufatura, saúde e governo, fornecendo planos de programas flexíveis e acesso ao equipamento necessário e parcerias com fornecedores.

Descrição

• Manage a portfolio of strategic customer accounts, serving as the primary point of contact for all relationship management activities • Build long-term partnerships with customers by understanding their business objectives and delivering proactive, value-driven solutions • Drive customer retention by ensuring exceptional service delivery, responsiveness, and consistent account management • Identify opportunities to expand existing customer relationships through additional services, sustainability initiatives, and strategic account planning • Lead regular business reviews with customers to communicate performance metrics, operational updates, and continuous improvement opportunities • Monitor account performance, analyze trends, and develop action plans to improve customer satisfaction and operational outcomes • Manage customer escalations and coordinate cross-functional teams to ensure timely resolution of service-related issues • Collaborate with Operations, Finance, Sales, Legal, and Customer Operations teams to ensure contractual commitments and customer expectations are consistently achieved • Support contract renewals, pricing discussions, and account planning activities to maximize customer value and profitability • Maintain accurate account documentation, forecasts, and customer activity within Salesforce and other business systems • Stay informed of market trends, industry developments, and sustainability initiatives to provide strategic guidance to customers • Contribute to process improvement initiatives that enhance customer experience and operational effectiveness • Mentor and support less experienced team members while fostering a collaborative and customer-focused culture

🎯 Requisitos

• Bachelor's degree preferred; equivalent professional experience will be considered • 5–7 years of experience in account management, relationship management, sales, or another customer-facing business role • Demonstrated success managing strategic customer portfolios and driving customer retention and revenue growth • Strong experience building executive-level customer relationships and influencing business outcomes • Experience managing contract renewals, business reviews, and customer performance reporting • Excellent communication, negotiation, and presentation skills • Strong analytical and financial acumen with the ability to interpret performance data and identify growth opportunities • Proficiency with Salesforce CRM and Microsoft Excel • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Ability to work independently while collaborating effectively across cross-functional teams

🏖️ Benefícios

• 401(k) Retirement Savings with Company Match; Immediate Vesting • Medical & Dental Insurance • Vision Insurance (Company Paid) • Life Insurance (Company Paid) • Short-term & Long-term Disability (Company Paid) • Employee Assistance Program • Flexible Spending Accounts/Health Savings Accounts • Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer • 7 Paid Holidays • Annual Bonus Plan at Every Level