Manager, Global Implementation Services

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Knowledge Anywhere

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1998

☁️ SaaS

📚 Educação

🏢 Corporativo

SaaS • Education • Enterprise

A Knowledge Anywhere é fornecedora de um Learning Management System (LMS) robusto e repleto de recursos, projetado para simplificar e aprimorar programas de treinamento corporativo. A empresa oferece uma plataforma centralizada que permite às organizações criar, gerenciar e acompanhar cursos de treinamento para colaboradores, clientes ou parceiros. O LMS inclui recursos avançados como avaliações com IA, badges e leaderboards, ferramentas de conversão de cursos e relatórios e analytics, entre outros. A Knowledge Anywhere atende a diversos setores, como serviços financeiros, saúde, manufatura e outros. A empresa também oferece desenvolvimento de cursos sob medida, uma ampla biblioteca de cursos e soluções de treinamento em Realidade Virtual para atender a diferentes necessidades de capacitação. Com foco em compliance, onboarding de colaboradores e desenvolvimento de talentos, a Knowledge Anywhere busca aumentar a eficiência do treinamento e impulsionar o crescimento organizacional.

Descrição

• Lead end-to-end implementation and transition projects for new and existing clients, ensuring successful delivery within scope, timeline, quality, and operational readiness expectations. • Develop and manage project plans, governance structures, milestones, communications, risks, dependencies, and escalation pathways. • Serve as the primary implementation contact, fostering trusted client relationships through consultative engagement, proactive communication, and stakeholder alignment. • Translate client goals and business requirements into actionable implementation strategies and operational solutions. • Facilitate project meetings, steering committee updates, and cross-functional stakeholder collaboration sessions across global teams. • Manage implementation lifecycle activities including discovery, solution design, configuration, testing, training, launch, and hyper care support. • Champion continuous improvement initiatives that enhance implementation quality, scalability, efficiency, and client experience. • Leverage automation, AI-enabled tools, workflow optimization, and data insights to streamline processes and improve business outcomes. • Identify and mitigate implementation risks, operational gaps, and dependencies while maintaining compliance, process integrity, and documentation standards. • Contribute to standardized methodologies, governance practices, templates, and modern project delivery techniques that improve consistency and effectiveness. • Promote a proactive, solutions-oriented mindset by anticipating challenges, driving innovation, and challenging legacy approaches. • Partner closely with Client Success, Customer Success, Finance, Legal, Product & Technology, and Supply Chain Management teams to ensure implementation alignment and readiness. • Coordinate global workstreams and manage competing priorities across diverse stakeholder groups and evolving business needs. • Support organizational change management through communication, training, transition planning, and adoption strategies. • Contribute implementation expertise to client/prospect presentations, solution discussions, and RFP business growth opportunities. • Share lessons learned and implementation insights to elevate team performance, strengthen best practices, and support strategic growth initiatives.

🎯 Requisitos

• Bachelor’s degree. • 3+ years of experience in client-focused, operational or project management roles. • Proficiency with project management, workflow automation, and collaboration tools (e.g., Monday.com), along with Microsoft Office Suite, Power BI, and other digital productivity platforms. • Formal certifications such as PMP, Lean Six Sigma, Agile, or change management credentials are considered a strong asset but are not required. • Familiarity with integration protocols (API, SFTP, EDI) and global mobility processes is a plus.

🏖️ Benefícios

• EOE including disability/veteran • At Anywhere, compensation varies by knowledge, skills, and experience. Bonuses, incentives and benefits, depend on the position