Third Party Review Analyst – Quality Assurance

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🕒 Maio 14

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Knowledge Services

SiteLinkedInTodas as Vagas

- funcionários

🤝 B2B

🔒 Cibersegurança

☁️ SaaS

B2B • Cybersecurity • SaaS

Knowledge Services é um Provedor de Serviços Gerenciados focado em atender os setores público e privado, oferecendo soluções transformadoras. Eles são especializados em aumento de equipe, gerenciamento de força de trabalho, serviços de cibersegurança e gestão de pesquisas, utilizando tecnologia proprietária como o dotStaff™ para otimizar processos. Comprometida em aumentar a eficiência e melhorar os resultados dos programas, a Knowledge Services visa capacitar as organizações por meio de insights baseados em dados e gestão sistemática de fornecedores.

Descrição

• Conduct comprehensive reviews of eligibility case processing using State-approved methodologies, tools, and scorecards • Complete daily scoring and documentation across administered programs • Ensure accuracy, consistency, and compliance with State and Federal eligibility policies • Provide individualized coaching to eligibility staff based on case review findings • Conduct scheduled phone coaching sessions to reinforce policy adherence and correct errors • Deliver live training sessions and presentations demonstrating proper case processing and task completion • Serve as support to eligibility staff, reinforcing ongoing skill development and performance improvement • Interpret and explain policy requirements in a clear, actionable manner during coaching engagements • Collaborate with the Program Management Team to address quality issues and recommend corrective actions • Partner with the TPR Team Lead on daily operations, priorities, and workflow coordination • Participate in cross-functional efforts to enhance operational effectiveness and consistency • Conduct interview observations as a silent participant to assess adherence to procedures and customer interaction standards • Provide structured feedback following observations to support performance improvement • Complete required reporting on review outcomes, trends, and performance metrics • Interpret and apply complex State and Federal policies when reviewing cases and coaching staff • Maintain up-to-date knowledge of policy changes and ensure alignment in review practices • Complete eligibility processing assignments as needed based on operational demand • Support special projects and initiatives aligned with program goals • Perform other duties as assigned.

🎯 Requisitos

• 3 or more years of Public Assistance (SNAP, TANF & Medicaid) • Excellent analytical, problem-solving, and critical thinking abilities • High level of attention to detail and commitment to accuracy • Knowledge of Federal and State of Indiana Social Services programs and systems (SNAP, TANF, and Medicaid, and IEDSS) required • Proficiency in Word, Excel, PowerPoint • Excellent written and verbal communication skills required • Previous coaching, training, or mentoring experience preferred • Ability to research State and Federal Policy • Strong time management skills • Ability to maintain a high degree of confidentiality. • Customer service oriented • Ability to work remote and independently • Ability to multi-task • Personal organization skills.

🏖️ Benefícios

• Knowledge Services strives to offer an environment that provides our employees with the right balance between work and family. • Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. • Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.