SailPoint Support Engineer

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🕒 Julho 27

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Koniag Government Services

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1975

🏛️ Governo

🎖️ Defesa

💼 Consultoria

Government • Defense • Consulting

A Koniag Government Services é uma Corporação Nativa do Alaska (ANC) que fornece expertise técnica, profissional e operacional para o setor público dos EUA. A KGS apoia os clientes de Defesa & Inteligência, Civil Federal e Saúde com soluções corporativas, serviços profissionais e gestão de operações, enfatizando resultados focados na missão, velocidade na contratação (prêmios diretos ANC) e parcerias estratégicas/tecnológicas. A empresa se posiciona como um parceiro de missão entregando pessoas, tecnologia e gestão de programas para clientes governamentais.

Descrição

• Provide day-to-day administration, configuration, and support of the SailPoint platform, including identity lifecycle management, role management, access certifications, and provisioning workflows. • Troubleshoot and resolve ICAM-related incidents, service requests, and problems in a timely manner, adhering to established SLAs. • Configure and maintain SailPoint Identity Security Cloud (ISC) or IdentityIQ (IIQ) features including access certifications, role-based access control (RBAC), separation of duties (SoD) policies, and automated provisioning/deprovisioning. • Integrate SailPoint with enterprise applications, directories, and third-party services using REST APIs, SCIM, and connector frameworks. • Support the onboarding and offboarding of users, roles, and applications within the SailPoint environment. • Monitor system health, review logs, and proactively identify and address potential issues within the ICAM ecosystem. • Collaborate with security and compliance teams to ensure IAM configurations meet federal security standards and frameworks, including NIST guidelines and Zero Trust principles. • Assist in the development and maintenance of technical documentation, standard operating procedures (SOPs), and runbooks related to ICAM and SailPoint operations. • Participate in change management processes, including planning, testing, and implementing changes to the SailPoint environment. • Support audits and compliance reviews by generating access reports, certification campaigns, and configuration documentation. • Work with cross-functional teams to evaluate and implement new SailPoint features and capabilities that align with mission requirements. • Provide Tier 2/Tier 3 support for escalated identity governance and access management issues.

🎯 Requisitos

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field from an accredited college or university; equivalent work experience may be considered in lieu of a degree. • 3+ years of hands-on experience administering and supporting SailPoint IdentityIQ (IIQ) or SailPoint Identity Security Cloud (ISC), or a comparable Identity Governance and Administration (IGA) platform. • Active Secret Clearance required. • Relevant SailPoint certification(s) required (e.g., SailPoint Certified IdentityIQ Engineer, SailPoint Identity Security Cloud Engineer, or SailPoint Certified Administrator).

🏖️ Benefícios

• health, dental and vision insurance • 401K with company matching • flexible spending accounts • paid holidays • three weeks paid time off