Operations Manager

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🕒 Novembro 25, 2025

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KonnectHub

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

A KonnectHub é uma empresa de contratação remota e assistência virtual que conecta negócios com profissionais de alta qualificação para funções administrativas, suporte ao cliente, contabilidade, TI/desenvolvimento web, marketing digital e outras funções de back-office. A empresa oferece equipes remotas personalizadas, integração gerenciada, suporte de RH e TI, preços flexíveis e uma calculadora de custos para ajudar as empresas a escalarem de forma mais eficiente e reduzirem despesas com contratação. A KonnectHub tem como alvo startups e empresas em crescimento que buscam talentos terceirizados escaláveis e econômicos.

Descrição

• Oversee daily operations and ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. • Develop, implement, and monitor operational policies, processes, and procedures to optimize efficiency and productivity. • Ensure compliance with company policies, client requirements, and industry standards. • Manage and track project timelines, deliverables, and resources to guarantee smooth execution. • Lead, mentor, and motivate supervisors, team leaders, and staff to achieve individual and organizational targets. • Conduct performance reviews and implement coaching programs for continuous improvement. • Develop workforce schedules, ensure proper staffing levels, and oversee recruitment support in collaboration with HR. • Act as a primary point of contact for clients regarding operational performance, issue resolution, and service improvements. • Build and maintain strong client relationships, ensuring high levels of satisfaction and trust. • Prepare and present operational reports including productivity, performance, and client satisfaction metrics.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). • Minimum 5+ years of experience in operations management within the outsourcing, BPO, or shared services industry. • Proven ability to manage large teams in a fast-paced, client-driven environment. • Strong understanding of outsourcing operations, including recruitment, client onboarding, workforce management, and performance monitoring. • Excellent leadership, communication, and problem-solving skills. • Strong client-facing and relationship management skills. • Proficiency in operational reporting tools, CRM, and workforce management systems. • Ability to work under pressure, adapt to change, and manage multiple priorities simultaneously.

🏖️ Benefícios

• Permanent work from home • An inclusive and supportive work environment. • Competitive salary. • Opportunities for career growth and professional development. • Supportive and collaborative team environment.