Operations Supervisor

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🕒 Novembro 25, 2025

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KonnectHub

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🎯 Recrutamento

🤝 B2B

Recruitment • B2B

A KonnectHub é uma empresa de contratação remota e assistência virtual que conecta negócios com profissionais de alta qualificação para funções administrativas, suporte ao cliente, contabilidade, TI/desenvolvimento web, marketing digital e outras funções de back-office. A empresa oferece equipes remotas personalizadas, integração gerenciada, suporte de RH e TI, preços flexíveis e uma calculadora de custos para ajudar as empresas a escalarem de forma mais eficiente e reduzirem despesas com contratação. A KonnectHub tem como alvo startups e empresas em crescimento que buscam talentos terceirizados escaláveis e econômicos.

Descrição

• Supervise day-to-day activities of team members, ensuring adherence to company policies, client expectations, and SLAs. • Monitor individual and team performance using KPIs and productivity metrics. • Provide coaching, feedback, and mentoring to enhance employee performance and engagement. • Manage team schedules, attendance, and workforce allocation to ensure optimal coverage. • Ensure smooth execution of processes and workflows within assigned teams. • Identify and resolve operational issues promptly, escalating concerns to the Operations Manager when needed. • Conduct quality checks to ensure accuracy and compliance with client and company standards. • Support continuous improvement initiatives to increase efficiency and client satisfaction. • Perform other related duties and responsibilities that may be assigned from time to time, depending on evolving business needs. • Assist in preparing reports and updates for management and clients on performance, challenges, and improvement plans. • Participate in client calls or meetings when required, representing the team’s performance and action plans. • Collaborate with cross-functional departments (HR, Training, IT, etc.) to address operational needs. • Foster a positive, motivating, and inclusive work culture that promotes collaboration and accountability. • Support employee development by identifying training needs and recommending learning opportunities. • Handle basic employee relations concerns and recommend disciplinary action when necessary.

🎯 Requisitos

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred). • Minimum 5+ years of experience in operations management within the outsourcing, BPO, or shared services industry. • Proven ability to manage large teams in a fast-paced, client-driven environment. • Strong understanding of outsourcing operations, including recruitment, client onboarding, workforce management, and performance monitoring. • Excellent leadership, communication, and problem-solving skills. • Strong client-facing and relationship management skills. • Proficiency in operational reporting tools, CRM, and workforce management systems. • Ability to work under pressure, adapt to change, and manage multiple priorities simultaneously.

🏖️ Benefícios

• Permanent work from home • An inclusive and supportive work environment. • Competitive salary. • Opportunities for career growth and professional development.