Product Enablement Manager

🕒 Maio 1

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Kustomer

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2015

☁️ SaaS

🤝 B2B

🤖 Inteligência Artificial

💰 $60.000.000 Venture Round em 2023-05

SaaS • B2B • Artificial Intelligence

A Kustomer é uma plataforma de atendimento ao cliente que combina CRM, geração de tickets e inteligência artificial para oferecer uma solução abrangente para a gestão de experiências personalizadas e eficientes para o cliente. A plataforma oferece opções de autoatendimento para clientes, permitindo soluções instantâneas, e fornece ferramentas para os agentes entregarem um serviço excepcional. A Kustomer aproveita o poder da inteligência artificial para automatizar e otimizar os questionamentos e interações dos clientes através de múltiplos canais, assegurando experiências seguras e sem interrupções tanto para os clientes quanto para os agentes de atendimento. A abordagem impulsionada por IA da empresa aumenta a satisfação dos clientes e a eficiência operacional.

Descrição

• Centralizing Customer Onboarding Content. Consolidate onboarding material into a coherent program and own it going forward. Build the in-product education, guides, and adoption motions that get customers to value faster — directly feeding GRR. • Centralizing Partner-Facing Resources. Build an enhanced partner enablement program: certification, configuration playbooks, design templates, and implementation guides that let partners deliver independently and accelerate time to value across our customer base. • Centralizing Community Management. Run Kustomer's customer community as a managed channel — Slack, forums, and the cadences around them — that deflects routine product questions, creates peer-to-peer learning, and feeds adoption and retention. • Driving Product Adoption. Translate Kustomer's product capabilities into adoption motions that close knowledge gaps through targeted content, in-product education, and feature-specific campaigns tied to real usage data. • Partnering with Internal Teams on Product Curriculum. Design and run a structured product curriculum for our internal teams — onboarding, ongoing education as the product evolves, certification on key capabilities, and deep-dives on new releases. Partner closely with our internal Enablement team to make this stick. • Enablement Analytics. Track the metrics that prove the outcomes: GRR lift attributable to enablement programs, feature-level adoption rates, time-to-value benchmarks, partner certification completion, internal team product confidence scores, and content engagement. Report on ROI and iterate.

🎯 Requisitos

• 5+ years in customer enablement, customer education, partner enablement, or a closely related function at a B2B SaaS company • Demonstrated experience building enablement programs from scratch (not only executing within an established function) • Strong product instincts — you can learn a complex platform deeply and translate technical capability into customer-facing value • Fluency with AI tooling for content generation, knowledge management, and workflow automation. You don't just use AI; you've built workflows with it and can describe specific systems, measurable outcomes • Track record working cross-functionally with Product, CS, PS, and Partner teams • Excellent writing and content design skills — you can produce polished, customer-facing material independently • Comfort with analytics and reporting on adoption, engagement, and ROI metrics • Experience managing or growing a customer community is a strong plus • Based in or able to commute to the NYC Metro area for hybrid work.

🏖️ Benefícios

• Kustomer offers an array of benefits including competitive salaries and stock options. • In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy. • In the UK we also offer pension, supplemental health insurance and other perks.