Solutions Architect

🕒 Fevereiro 10

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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Lakeside Software

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🏢 Corporativo

⚡ Produtividade

💰 Private Equity Round em 2020-02

SaaS • Enterprise • Productivity

A Lakeside Software é um fornecedor do SysTrack, uma plataforma de Experiência Digital do Funcionário (DEX) e observabilidade de endpoints impulsionada por IA que fornece às organizações com grandes e complexos ambientes de TI visibilidade abrangente e em tempo real dos endpoints. A plataforma coleta telemetria de alta frequência dos endpoints para permitir operações de TI proativas, análise de causa raiz, otimização de hardware e software, redução de atendimentos de help-desk, monitoramento de conformidade e dados para iniciativas de IA/ML. A Lakeside oferece essa funcionalidade para equipes de TI corporativas como uma solução de software integrada com ferramentas e plataformas empresariais comuns.

Descrição

• Serve as the technical lead during the sales cycle, partnering with Account Executives, Channel Partners, and Customer Success to design and present SysTrack solutions aligned to customer objectives. • Lead technical discovery sessions to understand customer environments, business challenges, and success criteria. • Deliver product demonstrations, architecture reviews, and proof of value engagements tailored to enterprise customer use cases. • Design scalable, secure solution architectures that align with customer infrastructure, security, and compliance requirements. • Support pilots and evaluations, including configuration guidance, troubleshooting, and performance validation. • Act as a trusted technical advisor to customers, engaging with stakeholders across IT operations, digital workplace, security, and executive leadership. • Collaborate with Product Management and Engineering to provide feedback on customer requirements, competitive insights, and market trends. • Support enablement of partners and internal teams through technical training, documentation, and best practice guidance.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience. • Proven experience in a Solutions Architect, Sales Engineer, or technical consulting role within enterprise software or SaaS environments. • Strong understanding of endpoint technologies, Windows environments, virtual desktops, application performance, and enterprise IT architectures. • Ability to clearly communicate complex technical concepts to both technical and non technical audiences. • Experience engaging at multiple levels of an organization, including senior IT leadership. • Comfortable working in a fast paced, customer facing environment.

🏖️ Benefícios

• Medical, Dental & Vision Insurance • Flexible Spending • Short & Long Term Disability Insurance • Company Paid Life & Voluntary Life & AD&D Insurance • 401(k) matching • 11 Days Observed Holidays • 20 Days PTO • 5 Days Paid Sick Time • Opportunities for career development and growth • A collaborative and supportive team culture