Lead Technical Service Representative

🕒 Setembro 24

🏈 Alabama, Arizona, +36 estados a mais – Remoto

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $75.000 - $85.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 2%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

LATICRETE International

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1956

🏗️ Construção

🏭 Manufatura

Construction • Manufacturing

A LATICRETE International é uma empresa global especializada na produção de soluções de construção de alto desempenho, especificamente voltadas para sistemas de instalação de azulejos e pedras, preparação de substrato e uma ampla gama de soluções de impermeabilização e construção. A empresa fornece vários produtos, incluindo adesivos, argamassas, rejuntes, calafetadores, selantes, sistemas de barreira de ar e revestimentos resinosos, além de soluções inovadoras como sistemas de aquecimento de piso radiante. A LATICRETE atende a múltiplos setores, incluindo projetos comerciais, residenciais e de infraestrutura. Também oferece suporte técnico e treinamento a empreiteiros e instaladores por meio de seus programas de educação continuada e ferramentas online abrangentes. Com um compromisso com a sustentabilidade e qualidade, a LATICRETE continua desenvolvendo produtos inovadores, garantindo que atendam às necessidades de sua clientela diversificada.

Descrição

• Provide advanced technical services to architects, contractors, distributors, specifiers, engineers, homeowners, and internal customers through phone calls, website chat, emails, and other channels • Provide information on proper material selection, installation methods, and supporting information for physical building materials • Investigate and settle customer complaints through Salesforce within authorized limits • Place complaint settlement product orders and/or check requests • Handle cases and inquiries above Technical Services Representative I and II • Coordinate incoming requests for technical support and training with sales and field Technical Representatives • Follow up with field representatives and distributors to establish contact between contractors and design teams • Coordinate and participate in job site visits • Update and resolve complaints in Salesforce • Help ensure departmental procedures and internal controls are followed • Analyze Technical Services activities and report trends and needs • Train Technical Services Representatives and assist with team workload balancing and customer escalations • Make recommendations to management and drive process improvements • Prioritize and allocate work, delegate goals, define responsibilities and performance expectations, and set team priorities • Support Technical Services training programs • Create and update technical data sheets, technical advisories, FAQs, online tools, and website content • Review and approve technical literature, packaging, data sheets, and marketing collateral • Represent Technical Services in ISO quality system reviews and audits • Serve as a subject matter expert for Technical Services Representatives I and II • Manage associations with outside service vendors • Participate in Technical Services implementation and improvement initiatives • Work with Marketing to provide specifications, CAD details, and BIM content to third-party vendors • Help DevOps develop LATICRETE website tools for STRATA_HEAT and custom shower pans and drains

🎯 Requisitos

• Minimum of 6 yrs. experience in construction industry • Minimum of 4 yrs. of experience in Technical Services or comparable industry experience • Experience with Salesforce and JD Edwards preferred • Strong knowledge of architecture and construction methods • Expert knowledge of LATICRETE product lines, applications, construction practices and materials • Associates degree or equivalent work experience • Demonstrated success solving complex issues • Demonstrated success participating on cross functional project teams • Leadership skills • Strong interpersonal, written, and verbal communications skills • Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, etc.…) and Outlook • Fluency in second language, preferred • Physical ability to lift and carry 50 lbs. (22.7 kg) repeatedly • Must be able to push/pull 50 lbs. • Must be able to stand 20% of the day or more • Must be able to sit for 80% of the day or more • Must be able to twist/bend 25% of the day • Squatting, climbing and/or crawling: 10% of the day • Must be able to travel up to 30%

🏖️ Benefícios

• Medical • Dental • Vision • 401k • Tuition reimbursement • 13 paid holidays in addition to paid vacation and sick time • Flexible spending • Life Insurance, AD&D and Supplemental Insurance