Senior Product Manager – Service Delivery

🕒 Junho 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $140.000 - $170.000 / ano

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

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LawnStarter

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2013

👥 B2C

🏪 Marketplace

🏠 Imobiliário

💰 $10.500.000 Venture Round em 2019-11

B2C • Marketplace • Real Estate

LawnStarter é uma plataforma de serviços que oferece cuidados com gramados a um clique. Com pedido online rápido, serviço de qualidade e um app intuitivo, a LawnStarter permite que os clientes agendem e gerenciem facilmente a manutenção do gramado. Serviços disponíveis: • Corte de grama • Adubação • Poda de arbustos • Remoção de ervas daninhas A empresa faz parceria com profissionais locais para garantir serviços confiáveis e segurados, ao mesmo tempo em que apoia pequenos negócios. A LawnStarter atende diversas localidades nos Estados Unidos, ajudando os clientes a manter seus gramados bonitos e bem cuidados.

Descrição

• This is a broad Senior PM role on the quality, trust, and communication side of service delivery — setting the right expectations on both sides, steering Pros to deliver great work, resolving conflicting interests fairly, and making our AI-powered support genuinely good. • You'll work on live, high-scale systems with a mandate to make them better. • You'll work alongside other PMs; your center of gravity is the trust between both sides of the marketplace. • You'll shape strategy, policy, and the systems behind a whole slice of the post-booking experience — not optimize one screen. • You'll build the policies and the decision systems that resolve these fairly and consistently at scale — and make the judgment call yourself when there's no clean answer. • You'll own the eval systems — golden datasets, automated judges, regression detection, human-review sampling — that define what 'good' means for an open-ended conversation.

🎯 Requisitos

• AI-native. You use AI daily in your own work, and you have real intuition for how to measure whether an AI experience is actually good — not just whether it shipped. • Comfortable making two-sided calls. You can hold both the customer's and the Pro's interest in your head at once, and you're willing to make the call when they conflict — clearly, and with a rationale you'd defend to either side. • You design for the right outcome up front. You're not satisfied grading work after the fact — you'd rather get the expectations right at the start so the job goes well in the first place, for both the customer and the Pro. • A marketplace systems thinker. You see service delivery as a system of incentives, policies, and feedback loops — not a set of screens — and you design rules that hold up across edge cases and bad actors. • Data-informed. You live in the numbers that matter here — CSAT, resolution rate, eval scores, churn, deflection — and you know when the data is thin enough that a judgment call is needed. • Technically fluent. You partner with engineers on how AI and messaging systems work and give real feedback on design tradeoffs.

🏖️ Benefícios

• Base salary: $140,000 - $170,000 • Equity: The systems you'll work on touch every customer and Pro — quality, trust, and retention all run through service delivery. We want you invested in the long-term outcome. • Healthcare: Medical, dental, and vision • Fully remote: Work from anywhere in the US. This role requires deep focus and close partnership with engineering and ops — we trust you to manage your environment. • Flexible PTO: We Focus On Results