SalesPro Specialist – High-Volume

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🕒 Março 2

🌽 Illinois, Maryland – Remoto

🌽 Illinois – Remote 🦀 Maryland – Remote

💵 $60.000 - $65.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🤑 Vendas

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Leap

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2016

☁️ SaaS

🤝 B2B

SaaS • B2B

Leap é uma plataforma SaaS de CRM e vendas internas desenvolvida para empreiteiros de telhados, reformas e outras construções residenciais. Ela simplifica orçamentos, propostas, contratos dinâmicos, processamento de pagamentos, portais de subcontratados e clientes, e fluxos de trabalho de vendas em campo, enquanto integra com parceiros como QuickBooks, GreenSky, EagleView e Angi. Leap atende clientes B2B (coberturas, remodeladores, janelas e portas, HVAC, encanamento e empreiteiros gerais) para ajudá-los a ganhar, gerenciar e expandir mais trabalhos.

Descrição

• Conduct engaging, hands-on training sessions via Zoom to ensure customers effectively utilize the software. • Oversee customer onboarding projects from initiation to completion, ensuring timely delivery and adherence to project plans. • Provide in-depth training on backend functionalities and configure software settings to align with customer requirements. • Address customer requests by devising innovative solutions and ensuring their business needs are met. • Implement project management best practices, including time tracking, development and maintenance of detailed project plans, and clear, consistent communication. • Proactively identify potential issues, risks, and concerns during the onboarding process and take appropriate actions to mitigate them. • Assist in developing and executing educational programs to support new business initiatives, ensuring customers are well-informed and empowered. • Work collaboratively with various departments within Customer Success to ensure customer accounts are configured to meet their business needs. • Gain an in-depth understanding of the customer’s sales processes and the SalesPro application to provide tailored solutions. • Serve as a driving force in delivering a positive and seamless customer onboarding experience, ensuring high levels of satisfaction and success.

🎯 Requisitos

• Associate or Bachelor’s degree in a relevant field. • 1-2 years of experience using, supporting, or troubleshooting web-based applications. • 1-2 years of experience in an external client-facing role, demonstrating strong customer service skills. • 1-2 years of experience with software implementation, showcasing the ability to guide clients through the setup process. • 1-2 years of project management experience, including planning, executing, and overseeing projects to ensure timely completion. • Nice to Have: Experience working in fast-paced startup environments, demonstrating adaptability and the ability to thrive in rapidly changing, dynamic settings. • Excellent written and verbal communication skills to effectively convey information and instructions. • Strong technical, analytical, and troubleshooting skills to address and resolve client issues. • Strong organizational skills with the ability to manage multiple tasks and projects simultaneously. • Exceptional attention to detail and accuracy in all work. • Ability to prioritize tasks and manage workload efficiently in a high-volume, deadline-driven environment.

🏖️ Benefícios

• Affordable Health & Wellness Coverage – comprehensive and competitive benefits package, starting the first of the month following your hire date. • Invest in Your Future – 401(k) company match to help you build financial security. • Time to Recharge – We believe time to rest and recharge matters. Leap offers a Flexible Time Off (FTO) policy, 10 paid sick days, and 8 paid company holidays. • Comprehensive Employee Assistance Program (EAP) – resources to support your mental health, financial well-being, and everyday challenges. • Exclusive Discounts with LifeMart (via ADP) – save on groceries, restaurants, entertainment, pet insurance, cell phones, child care, and more! • MoveSpring Wellness App – stay active and engaged with company step challenges, workout content, meditation tools, and wellness blogs for a healthier you! • Culture & Team-Building Activities – we love to connect, celebrate, and grow together through team events, fun challenges, and company traditions like our Annual Summit!