Director of Engineering – Quality and Engineering Delivery

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🕒 Julho 13

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Ledgebrook

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

💸 Finanças

💳 Fintech

🛡️ Seguros

💰 Series B em 2024-09

Finance • Fintech • Insurance

Ledgebrook é um agente geral gestor (MGA) de E&S habilitado por tecnologia que oferece aos corretores atacadistas uma experiência de cotação rápida e eficiente. Com foco em soluções de subscrição orientadas por velocidade e tecnologia, a Ledgebrook utiliza modelagem avançada e análises para fornecer cotações rapidamente e aprimorar as submissões dos corretores. A empresa oferece diversos produtos de seguro, incluindo responsabilidade civil geral, responsabilidade profissional e cobertura de sinistros em excesso, garantindo soluções personalizadas para as necessidades específicas dos clientes.

Descrição

• Build and grow a high-performing engineering team across QA, support and engineering operations • Manage the recruiting, onboarding/offboarding and ongoing team development while fostering technical excellence • Mentor team members through technical challenges, support their continuous growth, and support their career growth • Establish a culture of accountability, continuous improvement, customer focus, and operational excellence • Own the product quality assurance strategy, tooling, frameworks, and quality standards • Lead the QA organization responsible for test automation, release validation, regression testing, and quality governance • Drive a shift-left quality culture across engineering teams • Establish quality KPIs including defect escape rates, test coverage, release quality, and customer-reported issues • Partner with engineering leadership to ensure quality is embedded throughout the SDLC • Lead technical support and escalation management functions. Establish support processes, service levels, escalation paths, and operational reporting • Drive root cause analysis and remediation efforts that improve platform stability and resilience • Identify recurring customer issues and drive systemic improvements that reduce support burden • Build data-driven operational reviews that help leadership make informed decisions • Create transparency around engineering performance and improvement opportunities

🎯 Requisitos

• 10+ years of experience in software engineering, quality assurance, Devops, technical operations, or related roles • 5+ years managing engineering teams responsible for QA, support, reliability or engineering operations • Strong understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and modern engineering practices • Experience implementing engineering metrics programs and using data to drive organizational improvements • Proven success leading cross-functional operational initiatives involving engineering, product, infrastructure, and customer-facing teams • Experience building and scaling operational processes within SaaS, enterprise software, or technology organizations • Strong stakeholder communication and management skills

🏖️ Benefícios

• Full remote flexibility and asynchronous work culture • Unlimited PTO and fully paid sick leave • Comprehensive health benefits, including medical, dental, and vision coverage, plus HSA and FSA options • Additional financial protection and retirement benefits, including a 401(k), company-paid life insurance, and disability coverage • A high degree of ownership, autonomy, and the opportunity to help build and shape a growing company • The chance to make a meaningful impact while working alongside an ambitious, high-performing team • Exposure to the challenges and opportunities of a fast-growing startup environment