Senior Field Technical Specialist

🕒 Julho 30

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $85.000 - $105.000 / ano

⏰ Tempo Integral

🟠 Sênior

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LG Electronics

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏭 Manufatura

🔧 Hardware

🛍️ Comércio Eletrônico

💰 Post-IPO Equity em 2023-02

Manufacturing • Hardware • eCommerce

A LG Electronics é uma fabricante global líder em eletrônicos e eletrodomésticos, conhecida por sua tecnologia inovadora e compromisso com a qualidade. A empresa oferece uma ampla gama de produtos, incluindo televisores, sistemas de áudio, geladeiras, máquinas de lavar e unidades de ar condicionado. Com foco em melhorar o estilo de vida dos consumidores através de tecnologia avançada, a LG tem como objetivo entregar produtos que aumentam a conveniência e eficiência no cotidiano.

Descrição

• Develop regional service support strategies & actions through the LG Preferred Service Champion Program. • Manage all aftermarket support activities within assigned region. • Interface with building owners, general contractors, and service champions on technical matters. • Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps to facilitate timely resolution of system issues and ensure customer satisfaction. • Read, understand, and interpret wiring schematics and refrigerant circuit diagrams to convey information to customers. • Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members to provide direction and resolve escalated technical field issues. • Arrange for and facilitate supervised technical assistance for HVAC Contractors, Distributors, Manufacturer and Applied Reps for unresolved technical issues. • Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for coordination of jobsite visits. • Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software for the purpose of assessing equipment selection, application, and troubleshooting. • Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems which includes load verification duties as needed. • Perform critical software and hardware service updates to equipment in inventory or in the field as required. • Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment for LG Sales channel partners. • Research and provide accurate technical information for use in the development of technical training material. • Generate and conduct technical training sessions in both classroom and jobsite settings. • Conduct technical review and guidance for factory literature and distribution of technical service bulletins. • Support aftermarket rework projects as needed. • Network with regional sales staff fostering technical relationships within respective coverage regions. • Review extended warranty submissions within KPI target of (5) days ensuring equipment entered for extended warranty is optimally functional and operating correctly.

🎯 Requisitos

• HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. • Minimum 15-20 years’ experience in the HVAC field or in a technical support role. • Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. • Capable of managing regions and assigned service champions. • Proven experience setting goals and executing service support strategies. • Demonstrated proficiency in LG product line technical knowledge. • Proficiency in documentation creation and dispersion. • Able to travel up to 75%. • Excellent communication skills and interpersonal skills to interact effectively with diverse client group. • Ability to troubleshoot in depth service issues via phone and onsite. • Expertise in reading, analyzing and interpreting technical business periodicals, professional journals and technical procedures with the ability to edit and modify. • Ability to write reports and business correspondence. • Well-developed planning, organization, analytical, and decision-making skills. • Proficient computer skills using all Microsoft Suite Programs.

🏖️ Benefícios

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives. • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.