Area Service Manager – ASM

🕒 Maio 28

🏄 California – Remoto

🏄 California – Remote

💵 $108.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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LG Energy Solution Vertech, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

⚡ Energia

🛍️ Comércio Eletrônico

☁️ SaaS

Energy • eCommerce • SaaS

A LG Energy Solution Vertech, Inc. é a divisão de armazenamento de energia nos EUA da LG Energy Solution, especializada em sistemas de armazenamento de energia integrados e serviços. Eles estão comprometidos em fornecer soluções confiáveis e seguras, enquanto promovem parcerias fortes baseadas em transparência e confiança. Com foco na experiência do cliente, a LG Energy Solution Vertech melhora o sucesso dos projetos por meio de sua expertise em tecnologia de baterias e integração de sistemas, fornecendo suporte abrangente ao longo do ciclo de vida dos projetos de armazenamento de energia.

Descrição

• Own and deliver area-level service KPIs, including contractual availability, preventative maintenance (PM) compliance, response time / MTTR, safety performance, and service execution quality and cost efficiency. • Monitor performance across all assigned sites and identify risks, trends, and underperformance proactively. • Develop and drive recovery plans for underperforming sites, including escalation management. • Lead and manage multiple site-based teams, including technicians, engineers, and site leads. • Optimize labor allocation and workload distribution across sites based on priorities and system criticality. • Ensure appropriate staffing, training, and readiness to meet service demands and contractual obligations. • Drive technician productivity, performance management, and capability development. • Ensure consistent execution of service standards, procedures, and best practices across all sites. • Oversee and enforce compliance with preventative and corrective maintenance programs, OEM guidelines and service procedures, and regulatory and safety requirements. • Standardize workflows and implement continuous improvement initiatives across the portfolio. • Act as the primary service leader for customer relationships at the area level. • Lead performance reviews, operational updates, and escalation discussions with customers. • Coordinate with internal stakeholders (Engineering, Warranty, Commercial, Project Management) to resolve issues. • Manage vendor performance and service delivery, including escalation as needed. • Ensure compliance with contractual service obligations and warranty requirements. • Partner with commercial and contract teams to manage performance risks (e.g., availability exposure, LDs), scope changes, and service issues.

🎯 Requisitos

• Proven experience managing multi-site or regional service operations, preferably in BESS or renewable energy. • Strong leadership capability managing distributed technical teams. • Demonstrated experience owning and delivering operational KPIs (availability, safety, reliability). • Strong customer management and escalation handling experience. • Solid technical foundation in electrical and mechanical systems. • Troubleshooting complex system issues (hardware/software). • Ability to prioritize, make decisions, and manage tradeoffs across multiple sites. • Strong communication and cross-functional collaboration skills. • Bachelor's degree in Electrical, Mechanical, Power, or Energy Engineering (or equivalent experience). • 5+ years managing technical teams. • 5–8+ years in renewable energy, power systems, or BESS operations. • Willingness to travel as required to support regional operations. Up to 30% Travel

🏖️ Benefícios

• 100% employer‑paid medical • dental • vision • life • and disability insurance