Area Service Manager – ASM

🕒 Maio 28

🏄 California – Remoto

🏄 California – Remote

💵 $108.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 13%

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LG Energy Solution Vertech, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🏭 Manufatura

💼 Consultoria

📦 Logística

Manufacturing • Consulting • Logistics

A LG Energy Solution Vertech, Inc. é a divisão de armazenamento de energia nos EUA da LG Energy Solution, especializada em sistemas de armazenamento de energia integrados e serviços. Eles estão comprometidos em fornecer soluções confiáveis e seguras, enquanto promovem parcerias fortes baseadas em transparência e confiança. Com foco na experiência do cliente, a LG Energy Solution Vertech melhora o sucesso dos projetos por meio de sua expertise em tecnologia de baterias e integração de sistemas, fornecendo suporte abrangente ao longo do ciclo de vida dos projetos de armazenamento de energia.

Descrição

• Own and deliver area-level service KPIs, including contractual availability, preventative maintenance compliance, response time / MTTR, safety performance, service execution quality, and cost efficiency • Monitor performance across assigned Battery Energy Storage System sites and proactively identify risks, trends, and underperformance • Develop and drive recovery plans for underperforming sites, including escalation management • Lead and manage multiple site-based teams of technicians, engineers, and site leads • Optimize labor allocation and workload distribution across sites • Ensure staffing, training, and readiness meet service demands and contractual obligations • Drive technician productivity, performance management, and capability development • Enforce consistent service standards, procedures, best practices, maintenance programs, OEM guidelines, regulatory requirements, and safety requirements • Standardize workflows and implement continuous improvement initiatives • Lead customer performance reviews, operational updates, and escalation discussions • Coordinate with Engineering, Warranty, Commercial, and Project Management teams to resolve issues • Manage vendor performance and service delivery • Ensure compliance with contractual service obligations and warranty requirements • Partner with commercial and contract teams on performance risks, scope changes, cost management, forecasting, and service planning • Identify and manage operational, technical, and commercial risks across sites • Lead major issue resolution and escalations • Drive lessons learned and field feedback into engineering, product, and service design • Implement design-for-serviceability and operational efficiency improvements • Leverage monitoring and analytics tools for data-driven decision-making • Travel up to 30% as required to support regional operations

🎯 Requisitos

• Must be located in Central California to support Central and Northern California • Proven experience managing multi-site or regional service operations, preferably in BESS or renewable energy • Strong leadership capability managing distributed technical teams • Demonstrated experience owning and delivering operational KPIs, including availability, safety, and reliability • Strong customer management and escalation handling experience • Solid technical foundation in electrical and mechanical systems • Experience troubleshooting complex hardware and software system issues • Ability to prioritize, make decisions, and manage tradeoffs across multiple sites • Strong communication and cross-functional collaboration skills • Desired: experience with energy storage systems, power conversion systems, or utility-scale power assets • Desired: knowledge of grid systems, including generation, transmission, and distribution • Desired: understanding of CAN, Modbus, TCP/IP, and DNP3 communications protocols • Desired: experience with data-driven service management and monitoring platforms • Desired: certifications such as PMP, OSHA 30, or NFPA 70E • Desired: experience with CRM systems • Minimum bachelor's degree in Electrical, Mechanical, Power, or Energy Engineering, or equivalent experience • 5+ years managing technical teams • 5–8+ years in renewable energy, power systems, or BESS operations • Experience managing multiple sites or geographically distributed teams preferred • Willingness to travel as required to support regional operations • Up to 30% travel

🏖️ Benefícios

• 100% employer-paid medical insurance • 100% employer-paid dental insurance • 100% employer-paid vision insurance • 100% employer-paid life insurance • 100% employer-paid disability insurance • Competitive compensation • Collaborative, team-oriented organization • Growth opportunities