Financial Aid Contact Center Agent I

🕒 Maio 20

⚔️ Virginia – Remoto

⚔️ Virginia – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Representante de Call Center

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Liberty University

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Localizada ao pé das Montanhas Blue Ridge em Lynchburg, Virgínia, a Liberty University vem "𝘛𝘳𝘢𝘪𝘯𝘢𝘯𝘥𝘰 𝘊𝘢𝘮𝘱𝘦õ𝘦𝘴 𝘱𝘢𝘳𝘢 𝘊𝘳𝘪𝘴𝘵𝘰" desde 1971. Oferecendo mais de 700 programas de estudo únicos, desde certificados até o nível de doutorado, a Liberty capacita os estudantes com valores, conhecimento e habilidades essenciais para impactar o mundo de amanhã.

Descrição

• Serves as a primary contact via phone calls, live chats, and emails for students seeking information regarding their financial aid status • Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status • Complete SharePoints, follow up with students and work on Special Projects • Works effectively as a team member, embracing and fostering LU’s mission • Performs other duties as assigned

🎯 Requisitos

• Bachelor’s degree preferred • Ability to utilize Microsoft Outlook, Word, Excel, SharePoint, Bizflow and Banner software • Financial Aid experience and aid program and process knowledge preferred • Knowledge of Federal and State aid programs including: PELL, FSEOG, FWS, FDLP, VTAG, Voc. Rehab., Institutional aid and scholarships, veterans/military benefits and outside aid • Experience with student development, student affairs or academic affairs • Fluent in Spanish or American Sign Language

🏖️ Benefícios

• Full time • Flexible schedule that may include days, evenings, and weekends • Excellent and detail oriented communication, arithmetic, and organizational skills • Ability to utilize a calculator and computer including Microsoft Word, Excel, and Outlook • Ability to articulate and defend the unique Christian educational mission and vision of Liberty University and its subsidiaries to a wide variety of individuals and groups. • Individual must not be in default on any federal student or parent loan • Individual must not be convicted of, or pled nolo contendere or guilty to, a crime involving the acquisition, use, or expenditure of federal, state, or local government funds, -or- be administratively or judicially determined to have committed fraud or any other material violation of law involving federal, state, or local government funds (CFR 668.14(b)(18)(i))