Billing Solutions Director

🕒 Julho 29

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $132.087 - $150.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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LifeStance Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 Private Equity Round em 2016-12

Consulting • Insurance • Healthcare

A LifeStance Health é um provedor de serviços abrangentes de saúde mental, oferecendo atendimento por meio de consultas presenciais e de telessaúde para diversas condições de saúde mental, como ansiedade, depressão, TDAH, entre outras. Com uma grande rede de clínicos licenciados, incluindo psiquiatras, psicólogos e terapeutas, a LifeStance Health personaliza planos de cuidados para atender às necessidades individuais. A empresa aceita uma ampla gama de planos de saúde, tornando o cuidado com a saúde mental acessível a um público amplo. Os serviços incluem terapia, avaliações psiquiátricas, gerenciamento de medicação e testes psicológicos em vários estados.

Descrição

• Provide strategic and operational leadership of the patient-facing Billing Solutions contact center • Ensure accurate, compliant, and timely resolution of patient billing issues by leading staff • Optimize workflows, implement process improvements, and leverage technology to enhance patient interactions and satisfaction • Drive process improvement initiatives and standardize procedures to enhance efficiency and patient experience • Monitor and report operational metrics; track KPIs, quality assurance outcomes, and patient satisfaction metrics • Ensure regulatory compliance and handle escalated patient issues; maintain HIPAA, PCI, and organizational compliance

🎯 Requisitos

• Bachelor’s Degree in Business Administration, Healthcare Administration, or related field • 5+ years of experience in healthcare revenue cycle operations, including billing, collections, patient account management, and contact center operations • Experience in healthcare or behavioral health settings, familiar with HIPAA, PCI, and insurance processes • Experience managing teams in a contact center or operational environment, including performance management, coaching, and staff development • Experience leading multi-functional teams, implementing process improvements, and contributing to operational or strategic initiatives • Qualified candidates must be legally authorized to be employed in the United States • Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture.

🏖️ Benefícios

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program