Senior Director – Patient Solutions

Vaga não está no LinkedIn

🕒 Junho 23

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $200.000 - $230.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

LifeStance Health

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

💼 Consultoria

🛡️ Seguros

🏥 Saúde

💰 Private Equity Round em 2016-12

Consulting • Insurance • Healthcare

A LifeStance Health é um provedor de serviços abrangentes de saúde mental, oferecendo atendimento por meio de consultas presenciais e de telessaúde para diversas condições de saúde mental, como ansiedade, depressão, TDAH, entre outras. Com uma grande rede de clínicos licenciados, incluindo psiquiatras, psicólogos e terapeutas, a LifeStance Health personaliza planos de cuidados para atender às necessidades individuais. A empresa aceita uma ampla gama de planos de saúde, tornando o cuidado com a saúde mental acessível a um público amplo. Os serviços incluem terapia, avaliações psiquiátricas, gerenciamento de medicação e testes psicológicos em vários estados.

Descrição

• Lead a multi-year roadmap for patient experience improvements across systems, processes, and digital products. • Including Access & Scheduling: Online scheduling, appointment availability optimization, and referral intake. • Digital Engagement: Patient portal, mobile experience, and communications (SMS/email reminders, telehealth links). • Intake & Onboarding: Streamlined digital forms, pre-visit workflows, and consent management. • Billing & Payments: Transparent patient billing experiences and digital payment options. • Experience & Feedback: Measurement of NPS, satisfaction, and digital adoption to drive continuous improvement. • Partner with the Product & Experience teams to align on requirements, design standards, and delivery sequencing. • Establish and report on KPIs, including patient NPS, scheduling conversion, no-show rates, portal adoption, and payment completion. • Champion accessibility and equity in care delivery through digital and operational design. • Build and mentor a team focused on patient experience analytics, UX research, and digital enablement. • Launch an integrated backlog with Engineering, establishing SLAs and clear ownership for top provider-impact items. • Act as one of the key product evangelists as the organization matures it’s SDLC and product development practices. • Establish governance for patient-facing technology prioritization, with a balance of quick wins and strategic investments.

🎯 Requisitos

• 10+ years of leadership in healthcare operations, digital experience, or patient access/product roles, ideally within behavioral health or multi-site provider organizations. • Direct experience in leading full cycle product development from idea to production release and management. • Experience in building and scaling high-performance product teams within a large healthcare organization. • Bachelor’s degree required; advanced degree (MBA, MHA, or related) preferred. • Proven track record leading large-scale digital transformation or access improvement initiatives. • Deep understanding of patient access workflows, scheduling systems, EHR integrations (Athena experience preferred), and patient engagement technology. • Strong cross-functional leadership and stakeholder management skills

🏖️ Benefícios

• medical • dental • vision • AD&D • short and long-term disability • life insurance • 401k retirement savings with employer match • paid parental leave • paid time off • holiday pay • Employee Assistance Program