Lighting Salesperson – Phone and Online Sales

🕒 Março 18

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $50.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🤑 Vendas

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Lighting New York

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛍️ Comércio Eletrônico

🛒 Varejo

eCommerce • Retail • Home Decor

Lighting New York é um varejista online especializado em uma ampla gama de produtos de iluminação, incluindo luminárias de teto, lustres, arandelas e iluminação externa. A empresa oferece um atendimento ao cliente excepcional, um Programa Pro para designers e empreiteiros que inclui benefícios como preços com desconto e gerenciamento de contas dedicado. A Lighting New York visa fornecer soluções de iluminação e itens de decoração únicos, garantindo opções de alta qualidade e estilo tanto para espaços residenciais quanto comerciais.

Descrição

• Respond to customer inquiries via phone, email, and live chat regarding products, orders, and returns. • Provide accurate quotes and assist with customer satisfaction-related inquiries. • Process customer payments using credit cards, store credits, and in some cases, checks, money orders, or wire transfers. • Proactively follow up with customers on outstanding quotes and potential sales opportunities to maximize conversion. • Collaborate with vendors to resolve order discrepancies and ensure seamless order processing. • Perform administrative tasks including responding to general emails, generating reports, and supporting internal teams. • Research and communicate effectively with customers, vendors, and internal stakeholders to resolve issues. • Continuously evaluate and suggest process improvements that enhance the customer experience. • Maintain awareness of current promotions, competitive products, and key product features. • Attend ongoing product knowledge and continuous learning training sessions. • Maintain a positive, professional, and enthusiastic tone in all customer interactions.

🎯 Requisitos

• Strong communication and interpersonal skills • Exceptional customer focus and client relationship management • Excellent organizational and time management skills • Ability to multitask across phone, email, and chat platforms • Analytical thinking and problem-solving capabilities • Basic product knowledge and a willingness to learn continuously • Self-motivated with the ability to work independently and follow directions with minimal oversight

🏖️ Benefícios

• Health, Dental, and Vision insurance • Paid Time Off • Retirement savings program with match