Support Engineer – Tier 1, Salesforce Certified

🕒 Maio 13

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Litify

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🤖 Inteligência Artificial

💰 $50.000.000 Series A em 2019-06

Legal • SaaS • Artificial Intelligence

A Litify é uma provedora líder de uma plataforma jurídica all-in-one, criada para capacitar escritórios de advocacia e equipes jurídicas internas a alcançarem desempenho superior por meio de padronização, analytics e melhoria contínua. Utilizando tecnologia segura em nuvem e inteligência artificial inovadora, a Litify simplifica as operações jurídicas, elevando a eficiência, a gestão de casos (case management) e o gerenciamento de documentos. A plataforma atende a diversas áreas de prática, incluindo danos pessoais (personal injury), defesa securitária (insurance defense), imigração e contencioso de sinistros. A Litify oferece serviços como implementação guiada, configuração personalizada e suporte técnico responsivo para impulsionar melhorias duradouras nos negócios do setor jurídico.

Descrição

• Work directly with customers to complex Salesforce/Litify issues and answer technical questions • Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs • Reproduce issues in Salesforce sandboxes and demo orgs • Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support • Work closely with Customer Success Managers to collaborate on potential solutions and next steps • Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.]) • Participate in special projects such as providing support for products in beta • Develop knowledgebase articles and video walkthroughs for the Litify Community • Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity

🎯 Requisitos

• 1-3 years of technical customer facing experience (preferably in the SaaS space) • 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201 • A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day • Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud) • Excellent judgment, analytical thinking, and attention to detail • Superb time management and organizational skills • Ability to work in an ever-changing and fast-paced environment • Capable of communicating technical information to non-technical audiences and catering communication to needs of customers • Strong cross-functional collaboration skills, relationship building skills and ability to achieve results • Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

🏖️ Benefícios

• Bonus • Competitive salary • Health insurance • Professional development