Senior Service Solutions Analyst

🕒 Maio 13

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟠 Sênior

🧐 Analista de Negócios

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Loftware

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1986

☁️ SaaS

🏢 Corporativo

SaaS • Enterprise • Manufacturing

A Loftware é um fornecedor de software de gestão de etiquetagem e arte de embalagem baseado em nuvem para empresas globais. Sua plataforma SaaS centraliza o design de etiquetas, impressão, conformidade e automação de fluxo de trabalho, integra-se com ERPs (SAP, Oracle, Microsoft Dynamics) e outros sistemas empresariais, além de suportar indústrias regulamentadas como ciências da vida, dispositivos médicos e farmacêuticos, bem como manufatura e bens de consumo embalados. As soluções da Loftware permitem conformidade pronta para validação, impressão em grande volume, embalagens conectadas (QR/GS1 Digital Link) e melhor rastreabilidade e tempo de mercado em toda a cadeia de suprimentos.

Descrição

• Partner with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings • Translate customer requirements into clear solution approaches, effort estimates, and high-quality Statements of Work (SOWs) • Collaborate closely with Sales, Services Sales leadership, Delivery Managers, Solution Architects, and Technical Consultants to develop value-based service proposals • Draft and refine Statements of Work (SOWs) and supporting proposal content to ensure clarity, completeness, and alignment with commercial and delivery standards • Analyze variances between sold scope and delivered outcomes, and recommend improvements to templates, estimating guidelines, and scoping playbooks • Communicate complex technical and delivery concepts in a clear, customer-friendly manner, tailoring detail level to the audience • Build trusted relationships across Sales, Services, Product, and Engineering to remove blockers and improve customer experience

🎯 Requisitos

• 5+ years of experience in professional services solutioning, solution consulting, delivery management, business analysis, or a related customer-facing role in enterprise software/SaaS • Demonstrated experience scoping and documenting services engagements, including Statements of Work (SOWs) development, assumptions/dependencies, and change control • Ability to estimate effort and translate requirements into phased delivery plans; familiarity with implementation methodologies (Agile, Waterfall, or hybrid) • Strong analytical and problem-solving skills, with the ability to synthesize inputs from technical and business stakeholders into clear recommendations • Excellent written and verbal communication skills, including the ability to present services solutions and influence decisions with senior stakeholders • Comfort working cross-functionally with Sales, Solution Consultants, Delivery, Product, and Engineering; able to manage multiple priorities in a deadline-driven environment • Ability to travel to a limited extent, as needed • Bachelor's degree in Business, Information Systems, Engineering, Supply Chain, or related field (or equivalent experience) • Professional certifications (e.g., PMP, ITIL, Agile) are a plus.

🏖️ Benefícios

• Comprehensive training • Emphasis on employee development • Inclusion, diversity, and belonging initiatives