Search Engineer - Technical Support

🕒 Julho 7, 2025

🌵 Arizona, California, +1 estados a mais – Remoto

🌵 Arizona – Remote 🏄 California – Remote ☕ Washington – Remote

💵 $88.500 - $121.500 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Lucidworks

SiteLinkedInTodas as Vagas

201 - 500 funcionários

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

💰 $100.000.000 Series F em 2019-08

SaaS • Artificial Intelligence • B2B

Lucidworks é um provedor líder de plataformas de software de busca e descoberta, impulsionando a experiência de busca e descoberta para algumas das maiores empresas do mundo. Eles oferecem soluções impulsionadas por IA para melhorar a relevância da busca para aplicações de eCommerce, ambientes de trabalho e atendimento ao cliente. A Lucidworks utiliza tecnologias avançadas, como redes neurais, busca lexical e busca semântica para entregar experiências personalizadas e dinâmicas em indústrias como varejo, serviços financeiros, saúde e governo. Sua plataforma permite que as empresas criem funcionalidades de busca escaláveis e inteligentes que transformam interações de usuários e geram melhores resultados.

Descrição

• Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. • The core to a great digital experience starts with search and browse. • Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. • This role will provide primary support to our U.S. government customers. • This is a remote role open to US strictly based candidates in Mountain or Pacific time zones. • This role is expected to participate in weekend on-call rotations.

🎯 Requisitos

• US Citizenship required due to government contracts • 2+ years of hands-on experience with Search technologies such as Apache Lucene/Solr. • 3+ years professional experience in a customer facing level 2-3 tech support role • BS or higher in Engineering or Computer Science is preferred • Experience with technical support CRM systems (Salesforce, Zendesk etc.) • Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes • Ability to clearly communicate with customers by email and phone • Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.) • Proficiency with Unix/Linux systems (command line navigation, file system permissions, system logs and administration, scripting, networking, etc.) • Exposure to other related open source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies • Enterprise Search, eCommerce, and/or Business Intelligence experience • Knowledge of data science and machine learning concepts • Experience working in a startup or similarly fast-paced, high-growth environment preferred.

🏖️ Benefícios

• Discretionary variable bonus • Top-notch medical, dental and vision coverage • A variety of voluntary benefits • Generous PTO policy • Various leave policies • Many other region-specific benefits