Telephony Engineer

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Lully

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2023

🔌 API

🏢 Corporativo

⚡ Produtividade

💰 $2.100.000 Seed Round em 2015-05

API • Enterprise • Productivity

A Lully é uma empresa especializada em soluções para gestão de armazéns, oferecendo uma plataforma de orquestração de ponta a ponta, projetada para maximizar a eficiência dos armazéns com complexidade mínima. A plataforma integra-se perfeitamente com os Sistemas de Gestão de Armazéns (WMS) existentes, utilizando uma API configurável, permitindo que as equipes de operação melhorem a produtividade sem a necessidade de treinamento extenso ou mudanças no sistema. Os algoritmos da Lully ajudam a identificar pontos críticos e implementar processos otimizados, gerando economia de custos e aumento de volume nas operações de armazém.

Descrição

• Design, implement, and maintain telephony infrastructure, including cloud-based and hybrid voice systems. • Lead the integration of telephony platforms (NICE CXone, RingCentral, Genesys, etc.) with internal tools, CRMs, and workflow systems. • Optimize call flows, IVRs, routing logic, and contact center performance metrics. • Collaborate with IT, support, and engineering teams to ensure alignment between voice systems and business processes. • Provide technical leadership and hands-on support for troubleshooting and issue resolution across telephony platforms. • Manage vendor relationships and monitor service performance, SLAs, and escalations. • Ensure compliance with regulatory, privacy, and security standards. • Create and maintain documentation on infrastructure, integrations, and procedures.

🎯 Requisitos

• 5+ years of experience in telephony engineering or voice infrastructure roles. • Strong hands-on experience with NICE CXone, RingCentral, Genesys Cloud, or similar platforms. • Deep understanding of VoIP protocols (SIP, RTP), call routing, PBX systems, and contact center technologies. • Experience with system integration via APIs, webhooks, and middleware platforms (e.g., Zapier, MuleSoft). • Comfortable with scripting or automation tools (Python, PowerShell, etc.) for voice workflows or monitoring. • Strong troubleshooting skills across networks, voice quality issues, and platform interoperability. • Experience working in enterprise environments with high availability and scalability needs. • Excellent communication and documentation skills.

🏖️ Benefícios

• Opportunity to work at a high-growth AI startup, backed by top investors. • Fast Growth - Backed by a16z and YC, on track for eight figure ARR. • Ownership & Autonomy - Take full ownership of projects and ship fast. • Top-Tier Compensation - Competitive salary + equity in a high-growth startup. • Work With the Best - Join a world-class team of engineers and builders