Patient Advocacy Manager

🕒 6 dias atrás

🦌 Connecticut, New Jersey, +7 estados a mais – Remoto

🦌 Connecticut – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

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Lumanity

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2020

👥 RH Tech

🛍️ Comércio Eletrônico

📋 Conformidade

HR Tech • eCommerce • Compliance

A Lumanity está focada em melhorar a experiência do candidato por meio de soluções digitais modernas. As iniciativas da empresa incluem simplificar o processo de candidatura e utilizar dados anônimos para aprimorar a interação do usuário na plataforma. Eles enfatizam a privacidade e a conformidade em suas operações, garantindo que os dados dos candidatos sejam tratados com cuidado e transparência.

Descrição

• Serve as the primary point of contact for patients and, when applicable, caregivers, healthcare providers, and advocacy organizations. • Understand each disease area and patient journey to support patient engagement, ensure their voice is accurately represented, and recognize condition-specific day-to-day needs and quality-of-life considerations that may impact how patients navigate care and daily routines. • Assess patient strengths, stories, and readiness; match to appropriate client/program needs. • Support patients in fulfilling contractual obligations and preparing for engagements. • Coordinate and reinforce presentation skills coaching and training to ensure patient representatives are confident and effective. • Monitor performance and engagement quality, addressing issues promptly and professionally. • Partner closely with Client Strategic Services to align patient representative activities with client objectives and brand initiatives. • Communicate with client (pharmaceutical company) representatives regarding patient engagement needs, expectations, and onsite coordination. • Support execution of client-facing events (e.g., educational programs, internal meetings, photo/video shoots) and represent the program professionally onsite. • Translate patient insights into practical recommendations that improve client strategies and solutions. • Proactively identify improvements to better meet client needs and enhance service delivery. • Own end-to-end management of patient community engagements and related projects (from needs assessment through execution and wrap-up). • Accountable for providing direction to Meetings Logistics team to plan and implement logistics for projects, including scheduling, travel coordination, and adherence to travel guidelines. • Coordinate across internal teams to deliver on timelines and requirements. • Support annual patient training summit or other on-going training initiatives. • Facilitate the expense process and ensure smooth operational follow-through. • Contribute to process optimization and update SOPs to reflect changes in policies, procedures, and brand initiatives. • Complete and adhere to required compliance trainings (e.g., HIPAA/Privacy & Security, Sunshine Act, Adverse Event reporting, FDA/FTC promotional requirements, internal policies). • Handle PHI/PII appropriately; maintain contracts, health records, and personal data in accordance with HIPAA and applicable privacy standards. • Ensure Adverse Events are identified, escalated, and reported per client requirements and internal process. • Maintain up-to-date contracts and track expirations to prevent lapses in eligibility/engagement. • Ensure financial and expense activities follow internal policy and client requirements.

🎯 Requisitos

• Bachelor’s degree from an accredited university. • Minimum 5 years of experience within a life sciences agency or patient advocacy, patient engagement or patient communication consulting firm, or advocacy organization working directly with patients. • Experience working with pharmaceutical or biotechnology companies are a plus. • Experience working directly with patient advocacy groups, patients, and caregivers; empathetic tone and demeanor. • Attention to detail and ability to handle coordination responsibilities over different project requirements/project functions. • Comfort and confidence in the daily use, application and potential of AI. • Understanding of FDA and HIPAA guidelines as well as health literacy principles. • Ability to travel: 35-40%.

🏖️ Benefícios

• Competitive salary plus bonus scheme • Medical, dental, and vision insurance options • 401(k) plan with employer match • Flexible paid time off program + 10 paid holidays • Flexible spending accounts for health and dependent care • Health savings account option with employer contribution • Employee Assistance Program • Paid short-term and long-term disability coverage • Company-paid life insurance coverage at 1.5x annual salary • Paid parental leave and more