Account Manager, Customs Compliance

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🕒 Setembro 30

🌵 Arizona, California, +13 estados a mais – Remoto

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💵 $65.000 - $75.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Magaya Corporation

Magaya Corporation

201 - 500 funcionários

Fundada em 2001

📦 Logística

☁️ SaaS

🤝 B2B

💰 Private equity em 2019-05

Logistics • SaaS • B2B

A Magaya Corporation é uma fornecedora de software para operações de logística e cadeia de suprimentos. A empresa desenvolve soluções utilizadas por agentes de carga, NVOCCs, despachantes aduaneiros, armazéns e outros prestadores de serviços logísticos para gerenciar cargas, armazenagem, agenciamento de cargas, rastreamento de embarques, faturamento e fluxos de trabalho operacionais relacionados. A Magaya oferece software B2B disponível em opções locais e em nuvem para automatizar e gerenciar processos logísticos e integrar-se com transportadoras, portos e parceiros.

Descrição

• Own an assigned portfolio of existing customers and develop account strategies to increase recurring revenue, strengthen relationships, and support retention • Meet or exceed individual sales quotas through renewals, cross-sell, upsell, license expansion, product adoption, transaction growth, and other expansion opportunities • Identify whitespace and expansion opportunities by understanding customers' operations, challenges, growth plans, and technology needs • Develop and maintain a healthy sales pipeline and provide accurate, timely revenue forecasts • Conduct regular customer meetings, business reviews, product discussions, demonstrations, and onsite visits • Build relationships with operational users, managers, economic buyers, and executive stakeholders • Lead pricing discussions, contract negotiations, objection handling, and closing • Monitor customer expectations, satisfaction, business needs, risks, and opportunities • Serve as primary relationship owner and coordinate Support, Professional Services, Implementation, Product, Finance, and Accounting resources during escalations • Set customer expectations regarding internal processes, service responsibilities, project scope, support interactions, and commercial commitments • Advocate for customers internally while balancing company policies, contractual obligations, and commercial objectives • Handle customer inquiries and work cross-functionally to solve complex business or operational challenges • Maintain accurate account, activity, opportunity, forecast, renewal, and customer information in the CRM and other sales tools • Represent the company at customer meetings, industry conferences, and events • Achieve assigned monthly, quarterly, and yearly sales targets

🎯 Requisitos

• Bachelor's degree from an accredited college or university, or an equivalent combination of education and relevant professional experience • Minimum of 2–3 years of B2B sales, account management, or customer expansion experience • Demonstrated experience carrying and achieving an individual sales or revenue quota • Proven ability to identify, develop, negotiate, and close cross-sell and upsell opportunities within an existing customer base • Strong ability to effectively demonstrate software or product features and connect technical capabilities to business outcomes and customer needs • Demonstrated knowledge of both import and export regulations • Experience managing a sales pipeline, forecasting revenue, and maintaining accurate opportunity and account information within a CRM • Excellent verbal, written, presentation, and interpersonal communication skills • Licensed Customs Broker (LCB) preferred • Experience within freight forwarding, logistics, supply chain, transportation technology, customs brokerage, or customs compliance strongly preferred • Working knowledge of customs brokerage and compliance processes, including ACE, ABI, ISF, AES, bonded operations, and FTZ • SaaS or technology sales experience preferred • Proficiency with CRM and sales productivity tools; Salesforce experience preferred • Ability to travel domestically and internationally to visit customers and attend conferences and events (35% travel) • Must have a personal vehicle to visit customers • Valid driver's license with a clean record

🏖️ Benefícios

• Work from home structure • Paid time off programs • Paid sick leave • Paid holidays • Medical insurance • Vision insurance • Dental insurance • Voluntary life plans • Critical illness and accident policies • 401(k) retirement plan • Additional training and development opportunities may be provided if sales targets are missed

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