Conversational AI, UX/Product Copywriter – Contract

🕒 5 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $90 - $100 / hora

⏳ Contrato/Temporário

🟡 Pleno

🟠 Sênior

📝 Redator Publicitário

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Esta empresa já patrocinou vistos H1B no passado.

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Maven Clinic

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🏥 Saúde

⚕️ Seguro de Saúde

📡 Telecomunicações

Healthcare • Healthcare Insurance • Telecommunications

Maven é a maior clínica virtual para saúde da mulher e da família, oferecendo cuidados contínuos e holísticos para fertilidade e formação familiar, englobando maternidade, paternidade, pediatria e menopausa. Os programas digitais premiados da Maven são confiáveis para os principais empregadores e planos de saúde para reduzir custos e melhorar os resultados de saúde materna, além de aprimorar DE&I nos programas de benefícios. Fundada em 2014 pela CEO Kate Ryder, a Maven foi reconhecida como a Empresa de Saúde Mais Inovadora pela Fast Company e cresceu para cobrir 15 milhões de vidas. A Maven já arrecadou US$ 300 milhões em financiamento de investidores líderes, incluindo General Catalyst, Sequoia, Oak HC/FT, Dragoneer Investment Group e Lux Capital. Quer ajudar a manter o cuidado de saúde mais humano? Estamos contratando! Confira nossas vagas abertas em mavenclinic.com/careers.

Descrição

• Define Maven’s product and AI-agent voice, tone, taxonomy, and language • Review real AI-agent conversations and provide feedback on tone, emotional register, reading level, and word choice • Translate Maven’s brand voice into language principles suitable for LLM-generated responses • Synthesize feedback from Clinical, Product, Engineering, Brand, coaches, and other stakeholders into prioritized themes • Workshop conversations with users and distill findings into recommendations for prompts and evaluations • Advise on agent-response anatomy and recommend conversational patterns • Translate product, clinical, legal, and compliance requirements into language guidance • Position AI in the product, including member education, disclaimers, and expectation-setting language • Write and refine UX copy for care plans, AI-agent introductions and onboarding, navigation, CTAs, empty/error states, and in-app education • Create empowering, clinically accurate, compliant, and human product language • Collaborate with designers on copy density, hierarchy, and usability within design systems • Name products, features, programs, and agents using a structured process • Collaborate with Member Copy, Comms & Content, clinicians, product managers, designers, and engineers • Attend weekly check-ins and brainstorm sessions as needed • Document voice/tone principles, language patterns, conversation themes, naming frameworks, and changes • Deliver a documented AI voice and tone framework, conversation-review recommendations, AI education and disclaimer guidance, and final UX copy

🎯 Requisitos

• 5+ years of experience in UX writing or product copywriting • Direct experience in conversation design or LLM-powered AI products • Strong online portfolio included in application • Experience working with conversational AI, virtual assistants, or LLM-powered products • Strong understanding of how LLM agents are built and evaluated • Ideally, direct experience in healthcare AI or digital health, including working alongside clinical stakeholders and legal compliance • Experience reviewing real conversations or user feedback and distilling clear themes and actionable recommendations • Exceptional writing and editing instincts for sensitive, emotional, or clinical subject matter • Experience applying and evolving brand tone and voice guidelines for product/UX copy and AI/agent conversation • Ability to synthesize stakeholder feedback and drive to a single point of view • Naming experience with a structured approach to generating, screening, and recommending names • Ability to work independently, manage time within a part-time schedule, and communicate progress clearly • Strong judgment about when AI should answer, defer, or escalate • Active work authorization in the US

🏖️ Benefícios

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics • Whole-self care through wellness partnerships • Hybrid work, in office meals, and work together days • 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) • Annual professional development stipend and access to a personal career coach through Maven for Mavens • 401K matching for US-based employees, with immediate vesting