Account Manager

🕒 Fevereiro 19

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MaxVal Group, Inc.

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2004

☁️ SaaS

🤖 Inteligência Artificial

🤝 B2B

SaaS • Artificial Intelligence • B2B

O MaxVal Group, Inc. é uma empresa de gestão de propriedade intelectual habilitada por IA que oferece software baseado em nuvem e serviços terceirizados para ajudar corporações e escritórios de advocacia a gerenciar todo o ciclo de vida da PI. Suas ofertas incluem as plataformas Symphony para corporações e escritórios de advocacia, Max-IDS para gestão de referências e serviços como renovações de PI, controle de prazos, suporte paralegal, busca e análise de patentes, desenhos de patentes e assistência para depósito no exterior. A MaxVal foca em segurança, redução de custos, eficiência operacional e na entrega de insights orientados por análises para otimizar e proteger portfólios de PI.

Descrição

• Own a portfolio of existing accounts representing recurring revenue. • Develop a deep understanding of client needs, workflows, and goals. • Maintain and expand long-term relationships with the portfolio of existing customers. • Drive client satisfaction, retention, loyalty, and references. • Deliver strategic support; assisting to coordinate Software Upgrades in conjunction with the PSO team, PM, and the client. • Serve as the primary point of contact for client communication and strategic planning; act as the Client Advocate. • Lead quarterly business reviews (QBRs) or semi-annual business reviews, roadmap discussions, and renewal strategies. • Collaborate with Customer Success and Product teams to align solutions to client objectives. • Achieve revenue retention targets. • Identify and execute upsell opportunities with the account base. • Drive cross-sell opportunities. • Maintain CRM hygiene and forecast account performance accurately.

🎯 Requisitos

• 3+ years in SaaS account management or client-facing Intellectual Property legal tech roles. • Knowledge of SalesForce a plus. • Prior experience working with IP management or docketing software (e.g., Memotech, Anaqua, IP Folio, FoundationIP or equivalent). • Exceptional client communication, negotiation, and executive presence. • Strong understanding of enterprise sales cycle and legal operations. • Based in or willing to commute to the Silicon Valley area. • 30% - 50% travel expected.

🏖️ Benefícios

• Health Coverage: Medical, dental, and vision to support your well-being. • Retirement Savings: 401(K) plan to help you plan for the future. • Unlimited/Responsible Time Off: Flexible time-off policy.