D365 CE Functional Solution Architect

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 10%

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MCA Connect

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

📦 Logística

💼 Consultoria

💰 Private Equity Round em 2020-07

Healthcare • Logistics • Consulting

Com paixão e expertise profunda no setor, a MCA Connect ajuda os fabricantes a prosperar, desbloqueando inovação com insights de negócios acionáveis.

Descrição

• Lead the business design and capability roadmap for CE/CX transformation programs • Facilitate discovery and define future-state processes • Translate business outcomes into CE solution direction • Lead executive and business stakeholder workshops across sales, service, marketing, field service, customer experience, operations, and supporting functions • Define current-state and future-state processes, capability maps, fit-gap assessments, personas, pain points, KPIs, and outcome-based requirements • Own functional solution direction for Dynamics 365 CE modules and related Power Platform capabilities • Create business process flows, user stories, acceptance criteria, backlog structures, prioritization recommendations, and phased implementation roadmaps • Partner with technical architects to validate data models, security, integrations, reporting, and non-functional implications • Guide configuration decisions balancing standard Microsoft functionality, client-specific requirements, adoption value, and maintainability • Lead business readiness activities including process validation, UAT strategy, training approach, change impacts, stakeholder communication, and adoption planning • Support presales and account growth through discovery leadership, solution storytelling, scope definition, estimates, demos, proposal input, and sales-to-delivery handoff • Bridge strategy, solution design, and delivery execution to ensure recommendations can be configured, adopted, measured, and governed

🎯 Requisitos

• Strong business knowledge of B2B sales, lead-to-opportunity, quote-to-order, customer service, field service, marketing journeys, customer data, and CRM operating models • Hands-on functional experience configuring D365 CE modules, Dataverse, model-driven apps, dashboards, views, business rules, processes, and related Power Platform capabilities • Ability to facilitate senior stakeholder conversations, handle ambiguity, challenge requirements constructively, and produce executive-ready deliverables • Experience with agile delivery, requirements traceability, process mapping, adoption planning, and measurable business value realization • Experience producing capability maps, future-state process models, fit-gap summaries, business-value roadmaps, adoption plans, and decision logs • Recommended certifications: MB-280 or successor customer experience credential, MB-230, MB-240, PL-200, and/or equivalent D365 CE credentials • Change management certification is preferred

🏖️ Benefícios

• One of the best bonus structures in the industry • Unlimited Paid Time Off (UPTO) • 401k Plan with Company Matching Contribution • Monthly Stipend for Home Office Expenses • Subsidized Medical, Dental and Vision Coverage • Health Savings and Flexible Spending Accounts • Company Paid Life and Disability Insurance • Training, Certification and Continuing Education Support • Opportunities for personal and professional growth