Account Manager

Vaga não está no LinkedIn

🕒 Julho 31

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $108.000 - $151.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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MCG Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

💼 Consultoria

🛡️ Seguros

📦 Logística

Consulting • Insurance • Logistics

A MCG Health é uma empresa que fornece suporte à decisão clínica baseado em evidências e soluções de gestão de cuidados para organizações de saúde. Eles oferecem software e serviços que ajudam pagadores, provedores e pacientes a tomarem decisões de cuidados informadas e eficazes. A MCG Health trabalha com agências governamentais de saúde, redes de provedores e fornecedores de software de saúde para integrar suas diretrizes nos fluxos de trabalho clínico e na gestão de utilizações. Suas soluções são projetadas para ajudar a melhorar os resultados dos pacientes e otimizar a coordenação de cuidados em diversos ambientes de saúde.

Descrição

• Own an assigned portfolio of Education Program accounts, serving as the primary relationship manager for executive sponsors, academic leaders, faculty, operational stakeholders, and end users. • Develop trusted advisor relationships by providing consultative guidance on MCG products, services, workflows, and evidence-based best practices. • Manage renewals, relicensing activities, and customer agreements to support retention, continuity, and long-term customer success. • Develop and execute strategic account plans that expand licensed MCG solutions across programs, departments, campuses, and affiliated institutions. • Conduct regular customer business reviews, account planning sessions, and health assessments aligned with account segmentation and service expectations. • Monitor customer engagement, utilization trends, and adoption metrics to identify opportunities, mitigate retention risks, and improve customer outcomes. • Coordinate onboarding, implementation support, provisioning activities, training plans, and train-the-trainer programs to ensure successful customer adoption. • Assess educational workflows and recommend approaches that optimize integration and effective use of MCG solutions. • Deliver product education and training that supports curriculum integration, evidence-based practice, and learner preparedness. • Support customer success across nursing, medical, residency, physician assistant, case management, and other healthcare education environments. • Partner with Sales, Product, Technical Support, Finance, Contracts, Operations, and other internal teams to resolve customer issues, support account planning, and improve service delivery. • Maintain accurate account documentation, customer activity, renewal records, meeting notes, and opportunity management within Salesforce and related CRM systems. • Identify root causes of customer challenges and coordinate cross-functional solutions that improve long-term customer success. • Represent MCG at customer meetings, conferences, webinars, trade shows, and other client-facing educational events as assigned. • Provide mentoring and functional guidance to Account Managers and Account Executives as assigned while operating effectively in a remote environment. • Use approved AI-enabled tools to improve account planning, customer engagement, operational efficiency, and customer success outcomes.

🎯 Requisitos

• Bachelor's degree required; advanced degree preferred. • At least 5 years of experience in account management, customer success, healthcare sales support, education program support, or related client-facing roles. • Experience managing complex customer relationships, renewals, relicensing activities, contracts, or recurring revenue accounts. • Demonstrated consultative relationship management, presentation, facilitation, and strategic account planning skills. • Ability to analyze account activity, utilization trends, operational metrics, and customer data to support business decisions and customer success. • Strong written and verbal communication, organizational, time management, prioritization, and follow-through skills. • Experience using Salesforce or comparable CRM platforms. • Experience collaborating cross-functionally with Sales, Finance, Contracts, Product, Technical Support, Implementation, and Operations teams. • Experience supporting healthcare, healthcare technology, SaaS, higher education, academic health systems, or healthcare education organizations preferred. • Strong customer relationship management and business acumen with a demonstrated customer retention mindset. • Ability to identify root causes, resolve complex customer concerns, and proactively manage account health.

🏖️ Benefícios

• 💻 Remote work/ Hybrid work • 🩺 Medical, dental, vision, life, and disability insurance • 📈 401K retirement plan; flexible spending and health savings account • 🏝️ 15 days of paid time off + additional front-loaded personal days • 🏖️ 14 company-recognized holidays + paid volunteer days • 👶 up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave • 🌈 LGBTQ+ Health Services • 🐶 Pet insurance • 📣 Check out more of our benefits here: https://www.mcg.com/about/careers/benefits/