Patient Resolution Specialist

Vaga não está no LinkedIn

🕒 Julho 28

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Med-Metrix

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2010

🏥 Saúde

☁️ SaaS

🔥 Investimento no último ano

💰 Private equity em 2025-09

Healthcare • SaaS

A Med-Metrix é uma empresa para a qual foi fornecida apenas uma presença mínima na web (a página apenas exibia "Carregando aplicativo... Seu navegador precisa ter o JavaScript habilitado... "). Nenhum produto, mercado ou detalhes de missão foram incluídos no texto fornecido. Com base apenas no nome da empresa, é plausível que foque em métricas médicas ou clínicas, análises ou software para a área de saúde, mas isso é especulativo e não confirmado pelas informações fornecidas. Mais detalhes públicos seriam necessários para ser mais específico.

Descrição

• Manage a continuous and high volume of in-bound and out-bound calls from patients, health systems, and insurance carriers, while simultaneously navigating and updating numerous systems, to resolve patient accounts inquiries and collect payment • Attain payment of outstanding patient accounts through use of effective negotiation and customer service skills • Accurately records status of collection efforts in company and member systems • Research alternate insurance or payment options from various client resources available while navigating and updating multiple patient accounting systems. • Assess caller status to ensure the protection of patient privacy and compliance with State and Federal guidelines • Responsible for meeting monthly goals and quality standards through efficient and accurate work processes • Other duties as assigned • Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards • Understand and comply with Information Security and HIPAA policies and procedures at all times • Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

🎯 Requisitos

• High school diploma or equivalent required • At least 5 years’ experience working in a related role, with at least 1 year experience working in an inbound/outbound call center environment • Strong working knowledge of the healthcare reimbursement process • Working knowledge of Microsoft Office applications • Strong interpersonal skills, ability to communicate well at all levels of the organization • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses • High level of integrity and dependability with a strong sense of urgency and results oriented • Excellent written and verbal communication skills required • Gracious and welcoming personality for customer service interaction.