Operations Manager

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Meridian Investigative Group, Inc.

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51 - 200 funcionários

A Meridian Investigative Group, Inc. oferece serviços investigativos incomparáveis ao empregar investigadores altamente qualificados e profissionais treinados. Temos confiança de que nossos funcionários possuem a capacidade de conduzir sua investigação do início ao fim, enquanto proporcionam um serviço superior aos nossos clientes e à indústria de seguros. Todos os funcionários da Meridian Investigative Group, Inc. utilizam tecnologia de ponta (internet sem fio, computadores portáteis, câmeras espiãs/encobertas e câmeras de vídeo de alta qualidade) para realizar investigações de campo em tempo real, mantendo a comunicação com nossos clientes e equipe de gestão. Nossa missão é ser líder em nosso setor, com foco principal nas necessidades dos clientes e resultados comprovados. Ao fornecer um produto superior e um atendimento ao cliente excepcional, esperamos forjar verdadeiras parcerias com nossos clientes, ajudando-os a alcançar seus objetivos da maneira mais eficiente e econômica possível. Comprometemo-nos com a integridade, honestidade e trabalho árduo. Estamos sempre atentos ao nosso objetivo: servir nossos valiosos clientes, tendo em mente seus melhores interesses.

Descrição

• Assign cases to investigators and vendors based on availability, location, experience, client requirements, and operational needs. • Monitor active investigations and provide direction throughout the life of each assignment. • Ensure investigations are conducted according to company procedures, client instructions, applicable laws, and professional standards. • Direct investigative strategy to maximize opportunities for obtaining activity video, interior video, and impact video. • Responsible for maximizing video capture opportunities and improving departmental video capture performance through effective case assignment, investigative direction, coaching, and operational oversight. • Ensure investigators remain focused on obtaining the strongest possible video evidence while staying within legal, ethical, company, and client requirements. • Review case progress and adjust investigative plans when surveillance objectives have not been achieved. • Evaluate assignments and determine when additional surveillance efforts are warranted. • Manage case budgets, investigative resources, and the course and direction of investigations. • Ensure assignments are worked within required timeframes. • Coordinate investigative strategy with investigators and vendors. • Run vehicle registration inquiries and provide investigative support when necessary. • Obtain daily verbal and written updates from investigators and vendors in the field. • Supervise investigators and vendors while investigations are being conducted. • Coach, mentor, and develop investigators and vendors. • Establish and communicate performance expectations. • Evaluate investigator and vendor effectiveness. • Source, evaluate, and onboard new vendors. • Address performance concerns and provide corrective guidance when necessary. • Promote teamwork, accountability, professionalism, and continuous improvement throughout the investigative team and vendor network. • Maintain consistent quality standards across all investigations. • Conduct public records research. • Conduct court records research. • Conduct private records research when authorized. • Search online databases to verify and cross-reference information provided by clients or developed during the investigation. • Conduct social media investigations and online intelligence gathering. • Coordinate with Account Representatives regarding client needs, case requirements, and investigative updates. • Provide operational updates to Account Representatives when necessary. • Assist in maintaining positive client relationships through timely communication, accurate information, and professional service. • Review administrative documentation for accuracy, including timecards.

🎯 Requisitos

• Five (5) years of investigative experience in claims investigations, insurance investigations, surveillance investigations, SIU, or a related field. • One (1) to two (2) years of supervisory or management experience preferred. • Bachelor’s Degree in Criminal Justice, Business Management, or related field preferred.

🏖️ Benefícios

• Flexible work arrangements • Professional development opportunities